Empowered It Problem Solver

Do you thrive on solving IT challenges and empowering users to succeed? Join our team as an Empowered IT Problem Solver , where your expertise and proactive approach will ensure seamless technology operations and exceptional user support.

Key Responsibilities :

• Troubleshoot and resolve hardware and software issues across diverse platforms.
• Manage IT support tickets with precision, ensuring timely resolutions and user satisfaction.
• Assist end-users , providing clear and effective technical guidance to address their IT needs.
• Maintain and optimize IT infrastructure, including networks, servers, and security systems.
• Document and organize IT assets and support activities, ensuring up-to-date records.

Required Qualifications :

• Proficiency in English and French (bilingual)
• Minimum 2 years of experience in an IT support role.
• Relevant certifications such as CompTIA A , Microsoft Certified : Azure Fundamentals , or equivalent.
• Mastery in Windows and MacOS environments and familiarity with basic networking concepts (DNS, DHCP, firewalls).
• Experience with Active Directory and IT infrastructure management.

Why Join Us?

• Make a Difference : Your contributions will have a direct impact on our executive team's success (no pressure).
• Fun Environment : Friendly colleagues, free coffee, and office humor (the good kind, we promise).
• Daily Adventures : Say goodbye to the mundane — every day brings something new!

If you are driven by problem-solving, skilled in communication, and thrive in a team environment, this is your opportunity to bring your IT expertise to a team that values innovation and collaboration. Are you our next TechHero? Let’s find out!

• A cover letter is expected. Please state the word "orange" somewhere in the letter.