Hotel Manager (M/F)
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A landmark on lake Geneva since 1834. With enchanting views of the lake and the snow-capped Alps in the distance as well as the Old Town, Geneva’s first hotel remains the first choice of sophisticated travellers and world statesmen. Come and unwind from your day with a treatment at our rooftop Spa, and build connections with colleagues over Italian gastronomy at Michelin-starred Il Lago before retreating to your Pierre-Yves Rochon–designed room for a good night’s sleep. Four Seasons Hotel des Bergues Geneva blends a revitalized sense of history with warm and genuine personal service in the very heart of the city.Current Leadership Requirements:
General
Seeking a strong operator with rooms background, hands on leader, service quality obsessed. Managing and overseeing all activities related to operations, including guest and employee satisfaction, company and service culture, financial performance, sales, marketing, and revenue growth and optimization.
Assume authority of General Manager in his/her absence.
Assume the role of Hotel Spokesperson in the absence of the General Manager in any emergency or crisis situation.
Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety.
Maintain a solid working relationship with the Hotel Owners and participate in Owner’s meetings.
Personally meet and interact with guests, review all written guest comments and follow up on any guest service issues or needs.
Directly supervise at a minimum the Director of Rooms, Director of Food and Beverage and Director of Engineering.
Perform other tasks or projects as assigned by the General Manager or Four Seasons Home Office.
Actively participate in the relaunch of the property after extensive refurbishment works
People
Charismatic & inspiring leadership, strong communication skills and advanced ability to convince, persuade & influence
Ability to continue to attract and nurture local talent & support in their development and growth
Nurturing, mentoring leader who can drive positive outcomes and command respect
A well stabilized character with strong presence and gravitas to lead a young team in a competitive market environment
Ability to naturally connect & warmly interact with guests and community alike
Track record of building, maintaining and leveraging positive relationships, experienced in working collaboratively to achieve mutual goals
Actively involved in developing young talent and hold to high standards of performance
Product
Ability to enhance FS brand leadership with infusion of local heritage and culture into the product and service offerings
Exposure to and appreciation of best-in-class product offerings, can innovate and creatively enhance hotel product
Outcome focused on guest experience and has a track record of delivering at a superior level as a leader in the Country
Be a product champion and inspire the operations team towards excellence and being hands on
Ensure proper execution of Capital Plan
Maintain Forbes 5-star rating for the hotel and regain Forbes 5-star rating for the Spa
Active ambassador of Four Seasons for good activities
Profit
Strong financial acumen, with an entrepreneurial vision and a 'think like an owner' approach
Active participation in forecast meetings and partnering with other divisions to strive for accuracy
Able to link day to day activities to longer term business plans, goals and objectives
Entrepreneurial spirit, in impacting revenue streams in F&B, rooms and spa
Capacity to challenge the status quo and elevate business position at every opportunity. Strong destination marketing focus
Proven ability to manage costs, without compromising the guest experience and deliver bottom line
A decision maker who can manage amid uncertainty and set clear and strategic direction
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
The candidate must be proficient in French and hold a valid work permit for the European Union.
Learn more about what it is like to work at Four Seasons – Visit us:
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