IT Systems Manager

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IN ORDER TO WORK IN SWITZERLAND YOU EITHER:

• HAVE A B OR C PERMIT FOR SWITZERLAND
• YOU ARE A EU CITIZEN (SHENGEN)

JOB SUMMARY

As a member of the property management staff, contributes advanced knowledge and skill in technology and general hospitality business knowledge to support the property and technology Information Resources objectives. Position is responsible to the property for all technology planning, decision-making, implementation, and maintenance. May interfaces with vendors, owners, Executive Committee and property staff.

CANDIDATE PROFILE

Education and Experience

• BS/BA or equivalent work experience. Additionally, 2-4 years experience in like position.

• Previous experience in IR Global Field Services or Marriott Systems Support desirable.

CORE WORK ACTIVITIES

• Compliance and Security: Ensure hotel technology compliance with Marriott International Policy and Information Security Manual. Maintain PCI compliance and IT security standards. Apply security and operating systems patches as directed by corporate and divisional technical leads.
• Support and Vendor Coordination: Provide 1st-Level support for hotel associates and 2nd-Level support for local and hosted systems. Coordinate 3rd-Level support for out-of-SLA issues involving multiple vendors and systems. Act as hotel liaison for IT vendors providing support and services. Provide end-user support to hotel associates as defined by support processes.
• Network and System Administration: Administer and monitor network systems, ensuring data backup and recovery. Manage Active Directory environment. Deploy and maintain servers, both physical and virtual. Install new devices using Marriott deployment tools and imaging software. Perform moves/adds/changes for PCs/peripherals, migrating/restoring data when necessary.
• Asset and Inventory Management: Maintain inventory of applications and hardware. Assist in managing technology/asset life cycle. Handle IT procurement and collaborate with external suppliers.
• Documentation and Reporting: Create and maintain documentation and reporting for IT systems and processes. Provide status reports to property management teams as requested.
• Guest and Employee Systems: Manage InRoomEntertainment and guest Wi-Fi systems in over 135 guest rooms and meeting rooms. Support all databases and system/user applications.
• Project Coordination and Training: Assist in the management and implementation of property systems upgrades. Coordinate IT projects and provide training in all IT areas. Help create and assist in the execution of IT-related disaster recovery plans.
• Leadership and Onsite Presence: Lead and manage IT staff (IT Coordinator). Ensure onsite presence in hotels every business day. Participate in the Out of Hours escalation rota, as necessary.

Ensuring Client Technology Needs are Met

• Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

• Monitors, ensures and manages the acquisition and maintenance of property based systems.

• Analyzes information, identifies current and potential problems and proposes solutions.

• Maintains, inspects and repairs equipment.

• Inspects and ensures the maintenance of the equipment or the environment.

• Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.

• Manages IR activities to ensure the property infrastructure and applications systems are functional at all times.

• Ensures solutions are consistent with the client's needs and brand specific IR environment.

• Administers and maintains mail and email.

• Maintains inventories and manages IT hardware/software.

• Provides Internet support and maintenance (if applicable)

• Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.

• Consults on specific application issues or hardware/software problems.

• Provides feedback to Lodging IR on application functional performance and system performance.

Managing Projects and Policies

• Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

• Monitors processes and evaluates information according to SOP and LSOP requirements.

• Enforces IR policies and standards protecting company hardware, software and other resources at the property.

• Directs maintenance of equipment and installed software applications inventory for property ensuring compliance with licensing regulations.

Maintaining Information Systems and Technology Goals

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements.

• Determines priorities, schedules, plans and necessary resources to ensure completion of any property projects on schedule and according to specification.

• Ensures problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times.

• Performs on-site monitoring of all projects.

• Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results.

Demonstrating and Applying Information Resources Knowledge

• Keeps up-to-date technically and applies new knowledge to your job.

• Demonstrates knowledge of job-relevant issues, products, systems, and processes.

• Provides technical expertise and support.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Coordinates property efforts, prioritizes needs and communicates those needs to IR Shared Services and other systems staff.

• Manages vendors for property IT requirements functioning as escalation point for problem resolution.

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IN ORDER TO WORK IN SWITZERLAND YOU EITHER:

• HAVE A B OR C PERMIT FOR SWITZERLAND
• YOU ARE A EU CITIZEN (SHENGEN)

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.