IT Operations Support Manager (End-User Services) - German speaking - immediately available - ([...]

IT Operations Support Specialist (End-User Services) - German speaking - immediately available - (Ref. 2558) - Europe – Pharmaceutical Industry – 12 months temporary contract

IT Operations Support Specialist (End-User Services) - German speaking - immediately available - (Ref. 2558) - Europe – Pharmaceutical Industry – 12 months temporary contract

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Our client is an innovative, mid-sized biopharmaceutical company located in the greater Zug area, focused on the development of advanced therapies in the field of liver diseases. To support their growing international operations, we are currently looking for an

IT Operations Support Specialist (End-User Services) - German speaking - immediately available - (Ref. 2558)

Europe – Pharmaceutical Industry – 12 months temporary contract

In this role you will be responsible for ensuring the seamless delivery and ongoing improvement of IT support services to all end-users within the organization. This role focuses on operational excellence, process optimization, and high-quality service delivery, in collaboration with our US team. The role will report to the VP It International.

• Onboarding of new employees, including training, hardware delivery, and support for end-users on the initial days of work
• Coordinate daily IT support operations for end-user devices and applications with our vendors
• Monitor and manage first and second-level incidents and service request queues to ensure timely resolution
• Serve as an escalation point for complex technical issues related to end-user services
• Maintain and enforce service level agreements (SLAs) and key performance indicators (KPIs)
• Develop and optimize support processes and workflows to enhance efficiency and user satisfaction
• Collaborate with other IT teams to resolve cross-functional issues and implement solutions
• Manage IT asset inventory and lifecycle for end-user equipment
• Create and maintain documentation for support procedures, FAQs, and user guides
• Identify opportunities for automation and process improvement within end-user support

Your profile

• Bachelor's degree in Computer Science, Information Technology, or equivalent
• At least 3-5 years of experience managing IT operations in the pharmaceutical industry
• Agile, independent, and result-driven, with excellent problem-solving skills
• Strong technical expertise, analytical skills, and a customer-focused mindset
• Fluent in German and English is a must

Carmen Aczél is looking forward to receiving your application documents via our job portal (CV, diploma, reference letters; no motivational letter necessary).

Full discretion is guaranteed and we will gladly answer any additional questions.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Pharmaceutical Manufacturing

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