Senior Business Analyst (m/f/x)

Responsibilities:

• Collaborate with Product Owner and squad members to ensure detailed requirements specification for Switzerland Client Journey Wealth Management Agile organization.
• Support Agile development team and stakeholders throughout the project, creating and validating requirements.
• Extensive experience with Salesforce CRM and its modules (accounts, opportunities, client value propositions), along with relevant Salesforce certifications.
• Demonstrated experience with Avaloq as a core banking system and understanding of SQL for system configurations and database access.
• Manage and engage with senior stakeholders onshore and offshore, including control functions, front office, and offshore development teams.
• Advance the Client Journey agenda focused on the CRM platform via Salesforce for Switzerland.
• Assess technological platforms and infrastructure, ensuring work aligns with product strategy and delivers maximum value.
• Enhance efficiency and professional relationships using expertise in CRM modules and functionalities, engaging with stakeholders across all seniority levels and regions.
• Proactively identify and implement system changes, including new Salesforce releases, to enhance end-user experience.
• Lead planning and execution of product releases, mitigate impediments, identify risks, and support UAT testing and user training as needed.

Skills:

• Education: University degree in IT or Business.
• Experience: Project management, digital transformation, Salesforce Business Analyst.
• Skills: Creative thinking, analytical skills, conceptual modeling.
• Documentation: Writing business requirements, reviewing technical designs.
• Agile Methods: Knowledge of Scrum, Kanban, and tools like Jira or Confluence.
• Attributes: Independent, proactive, flexible, team player.
• Motivation: High personal drive, willingness to go the extra mile.
• Travel: Willingness to travel if required.
• Complexity: Ability to handle complex and ambiguous situations.
• Languages: Fluent in English; other European languages are a plus.