Salesforce Service Cloud Expert

Job Title : Salesforce Service Cloud Specialist

Employment Type : Contract - FTE (Initial 6 Month Contract)

About the Role

RED are seeking an experienced and highly engaged Salesforce Service Cloud Specialist to join our clients team based in Geneva, This is a pivotal role for a hands-on expert who will act as a trusted advisor and central point of reference for all things Service Cloud.

This position goes beyond technical expertise - we're looking for someone collaborative and approachable, with a strong "business first" mindset. You'll work closely with stakeholders, listen actively, ask insightful questions, and contribute ideas to ensure Service Cloud delivers maximum value across the organisation.

Key Responsibilities :

• Act as the go-to expert for Level 2 and Level 3 support across the Service Cloud platform.
• Maintain, troubleshoot, and optimize Service Cloud features and integrations.
• Stay current with best practices and new capabilities, recommending improvements that benefit the business.

Proactive Stakeholder Engagement

• Participate actively in meetings and discussions - no "headphones in the corner" mentality.
• Build trust across departments by understanding their needs and anticipating issues.
• Identify areas for improvement and share actionable suggestions to enhance Service Cloud usage.
• Translate business needs into effective Service Cloud solutions.
• Contribute to backlog prioritisation and help shape the Service Cloud road map.
• Ensure Service Cloud drives better service delivery, operational efficiency, and user satisfaction.

Must-Have Skills & Attributes

• Proven, hands-on experience with Salesforce Service Cloud .
• Excellent communication and interpersonal skills in both French and English .
• A proactive, collaborative mindset with a natural ability to engage with stakeholders.
• Strong presence and approachability within the organisation.
• Solid problem-solving skills with a customer-centric approach.
• Self-starter with the ability to balance technical depth and business insight.

If you are available for a new project now, please apply with an updated CV, and I will be in contact to discuss in more detail!