Manager Licensee Technical Support

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Manager Licensee Technical Support, Winterthur

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Job Category:

Other

Job Reference:

18bb6b7f9894

Job Views:

2

Posted:

17.04.2025

Expiry Date:

01.06.2025

Job Description:

Manager Licensee Technical Support

Responsibilities:

1. Register and process all incoming error reports (NCR) and non-standard requests (RAE) from licensees and manufacturers.
2. Support licensees in technical matters.
3. Ensure that technical clarifications and responses are completed as per KPIs.
4. Establish and maintain relations with licensees.
5. Coordinate clarifications with experts and other internal bodies.
6. Register incoming and outgoing correspondence.
7. Translate technical answers into English, considering cultural and political aspects.
8. Distribute TCL and SL to licensees and ship owners.
9. Manage WinDB (database) in collaboration with other stakeholders.
10. Support and maintain the customer portal with colleagues in the TLS group.
11. Host licensees when they visit Winterthur, including high-level visitors and trainees.
12. Report all activities regarding technical support requests from licensees.

Requirements:

1. Independent, structured, and careful work.
2. Positivity when presented with new work processes or additional tasks.
3. Ability to interact positively with group and colleagues across the organization while developing department KPIs and objectives.
4. Respectful communication with WinGD licensees, even in challenging situations.
5. Ability to build relations internally and externally.
6. Good technical understanding of 2-stroke engines.
7. Proficiency in MS Office, especially Excel and PPT.
8. Business-level proficiency in written English.
9. Mature mindset focused on achieving the best possible outcomes for WinGD and partners.

Our offer:

1. An opportunity to shape the sustainability and environmental impact of the shipping industry. WinGD is at the forefront of the technology shaping the future of the shipping industry.
2. A dynamic working environment that blends a long history of technological expertise with industry-leading innovation across a global network.
3. Award-winning and extraordinary products.
4. Multi-cultural and interdisciplinary teams offering diverse perspectives and collaborative thinking.
5. Dynamic and interactive working conditions with a non-hierarchical, agile structure where input and ideas are welcome.
6. In-house technology training and professional development opportunities.