Safety & Security Officer (w/m/d)

Mandarin Oriental Palace Luzern is looking for a Safety & Security Officer to join our Security team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Palace, Luzern is an iconic Belle Époque landmark, offering a premier luxury experience. The hotel comprises 136 rooms and suites, four restaurants, one bar together with a variety of meeting facilities, a Spa and a fitness room.

About the job

Based at the Mandarin Oriental Palace, Luzern, within the Security department, the Safety & Security Officer is responsible for ensuring a safe environment for our guests and colleagues by following safety compliance, conducting patrols of the hotel and being responsible for the hotel’s key system. The Safety & Security Officer reports to the Security Manager.

As Safety & Security Officer, you will be responsible for the following tasks:

1. Ensure safety compliance with all local and federal regulations
2. Ensuring a safe environment for all guests and colleagues
3. Member of the emergency response team
4. Assist in the implementation of Standard Operating Procedures in all departments related to Fire Life Health Safety and Security
5. Review and prepare incident, loss and accident reports
6. Responsibility for the implementation of fire safety guidelines
7. You are proficient in handling the hotel's own key system
8. Responsibility for the safeguarding of hotel property
9. Conduct patrols of the property
10. Conduct security equipment inspection
11. Immediately report hotel deficiencies to appropriate departments

As Safety & Security Officer, we expect from you:

1. Profound working experience in the security sector, preferably in the hospitality sector
2. Good communication skills and pleasant personality
3. Strong problem-solving skills with the ability to work independently and under pressure
4. CPR/First aid certified is an advantage
5. Good computer skills
6. Fluent in English and German
7. Leadership, organizational skills and the ability to lead a team of employees from different cultures with sensitivity and discipline
8. Handle situations without raising antagonism or hostility
9. Resilience and flexibility - your position includes weekend, night and holiday shifts

Our commitment to you:

1. Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
2. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
3. Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
4. Swiss Deluxe Hotels. As a member of the Swiss Deluxe Hotels you and your loved ones get to enjoy stays at many prestigious properties all across Switzerland. From vibrant city hotels to grand hotels deeply rooted in their surroundings, the perfect get-away is only a reservation away.
5. And much more!