Claims Team Lead

About grape:

Our entrepreneurial spirit drives us in what we do and what we are passionate about. Our mission is to become the premier health partner in the insurance business. Recognising the need for innovation in the traditional employee insurance model we are set to revolutionize the employee insurance industry. We help companies support people before and after they get sick and to make more of their time. Our insurance solutions reduce monotonous and manual work for employees, doctors, HR & payroll managers. As we strive to lead a technology-driven transformation, we put employees first.

At grape we pride ourselves on our people and our culture. We continue to grow fast and that’s where you come in. Our team is dynamic, diverse and full of creative ideas. Want to join? We can’t wait to get to know you!

Goal of the role: Lead and coach the claims team to deliver efficient, accurate and client-focused claims processing, while driving continuous improvement and alignment with business objectives.

Your role: As a Claims Team Lead, you will oversee the end-to-end claims process, ensuring accuracy, efficiency, reliability and a customer-focused approach while serving as an escalation point for complex cases. You will lead, mentor, and inspire the claims team to achieve high performance and foster a collaborative culture of excellence, accountability and innovation. By monitoring key metrics, streamlining workflows, and driving continuous improvement, you will play a crucial role in aligning the claims function with business objectives and enhancing customer satisfaction.

• Oversee the end-to-end claims process to ensure accuracy, fairness, efficiency, and compliance with a customer-centric approach
• Act as an escalation point for complex claims
• Lead, coach, and mentor the claims team to achieve high performance and professional growth
• Foster a positive and collaborative team culture that promotes excellence, accountability and innovation
• Conduct regular performance and growth reviews with the team and continuously provide constructive feedback
• Monitor key performance metrics such as turnaround time, claims efficiency and effectiveness/impact, accuracy, and customer satisfaction
• Collaborate with cross-functional teams to streamline processes and enhance communication
• Generate and analyze claims reports to identify trends, challenges, and opportunities for improvement.

• Proven experience in claims team management, with at least 5 years in the field
• Strong leadership skills with prior experience managing a team
• Excellent problem-solving and decision-making abilities, especially in high-pressure situations
• Proficiency in claims processing systems and data analytics
• Strong understanding of regulatory requirements and compliance in the insurance industry
• Exceptional communication and interpersonal skills

What we offer in return:

Empowering workplace: Join a passionate team and an empowering workplace where you are given the ownership, tools, and support to make decisions and take initiative. Together we grow and build innovative solutions.

Hybrid Setup: Enjoy the flexibility of our hybrid work schedule, with the freedom to work remotely or from our office in Zurich. On Thursdays, our team day, we meet together in our Zurich office.

????Home Office Stipend: To enable our hybrid setup, we allocate a one-off CHF 200.- home office budget to help you set up your dream workspace in the comfort of your own home.

Internet Allowance: We give you a monthly internet allowance to help cover your internet costs at home and enable you to work seamlessly from your home office.

Flexible Working Time: You can distribute your working hours the way you want to.

Learning Budget: We support you in improving your skills, acquiring new knowledge and advancing your career. We also allocate a CHF 1'500.- budget annually

️????Well-being: Work-life balance is important to us and we foster a supportive work environment. We support you with mental health sessions and offer discounts to keep you happy & healthy.

Team Events: Every month we gather for fun and engaging events where we can connect and bond with our colleagues and our teams.

Team Retreats: Twice a year we travel somewhere nice to bond with our colleagues.

Travel & Commute: We will cover your SBB half fare card, so we can spend some time together in the office.

Paid Vacation: You get 5 weeks (25 days) of paid vacation every year and 2 additional days of paid vacation to compensate for canton-related holidays, religious holidays, birthdays, etc. The total amount of paid vacation days per year is 27 days.

️Wellness Budget: Health & well-being looks different for everyone. You can optimize your wellness budget to best fit your needs.

Parental & Adoptive Leave: We offer additional time off to support employees who are balancing family and work time in the most crucial stages of family life.

️Digital Nomad: For every 3 years of employment, you can work for an extended period of time from anywhere in the world (location subject to review).

Our Recruitment Process

We place particular emphasis on four areas when making our selection decision: professional and technical skills, mindset & values. We evaluate these through the following steps:

Step 1 - Your Motivation

To get to know you better, we invite you to a 30-minute motivational interview with our Talent Acquisition Team

Step 2 - Role Fit

In the first interview, we assess how well your qualifications and skills align with the role requirements. This discussion will take place with your potential Hiring Manager

Step 3 - Case Study

For roles with higher technical demands, we will invite you to complete a case study or technical assessment. This allows us to better evaluate your specific skills and problem-solving abilities

Step 4 - Our Company Culture

In a final interview, you will learn more about our company culture, and we will assess how well your values and mindset align with our organization.

Our diverse experiences, perspectives, and voices make us the company we are, and we would love to learn more about you!