Business Intelligence Operations Manager

Our client, a major bank in New York City, is looking for BI Operations Manager.
Hybrid commute, 2-3 days per week on-site in Central NJ or NYC Locations.

This is a permanent FT career opportunity, with base salary range 110 -130K DOE, plus around 15% bonus and great benefits package.

You will be responsible for the incident management process related to production issues across various analytical platforms for Business Intelligence and Semantic Models.
This role requires a deep understanding of Data Warehousing and ETL processes, as well as strong analytical and problem-solving skills. Experience with business intelligence tools, particularly Power BI, is a must.

Key Responsibilities:

• Implement a structured incident management process. This involves understanding incident priority classification, notifying relevant IT support and business teams, and conducting post-incident reviews to prevent future occurrences.
• Ensure clear and ongoing communication with stakeholders during incidents. The incident manager should send initial, in-progress, and resolution status reports to keep all stakeholders well informed.
• Identify means of automation for monitoring failures, SLAs and identifying system performance issues in a pro-active manner. Inform teams and work with various development teams to work on optimization.
• Responsible for orchestrating the change request process for weekly production migrations. Inclusive of all aspects of the change management procedure (normal and emergency). Aware of change freezes and appropriate change windows.
• Developing comprehensive metrics and key performance indicators (KPIs) for daily reporting batches to ensure accurate tracking and analysis of performance. This includes defining specific criteria for success, monitoring data integrity, and providing actionable insights to optimize business operations.
• Coordinating and overseeing both offshore and onshore support resources to ensure seamless integration and efficient operations. This includes managing communication, aligning goals, and optimizing workflows between geographically dispersed teams.

• Minimum 3+ years of combined experience in data warehousing/business intelligence/analytics and reporting systems.
• Minimum 3+ years of relational and multi-dimensional (OLAP) data modeling.
• Proficiency in the use of SQL, including relational and dimensional database structures, query optimization, specifically with SQL Server and Snowflake.
• Experience with the following technologies will be required: Power BI Dashboards, Paginated Reports, DAX, Snowflake, PBRS (Power BI Report Scheduler), SQL Server, Data warehousing and Semantic Model Tooling (i.e., Cube Dev).
• Strong knowledge of Fixed Income, Equity and Derivative businesses.
• Strong ability to analyze user requirements, make recommendations and implement solutions.
• Self-driven and should be able to troubleshoot and provide quick resolutions to issues.
• Full project management and development life cycle experience.
• Strong oral and written communication skills.
• Strong presentation and interpersonal skills.
• Ability to prioritize and execute in a high-pressured environment.
• University bachelor’s degree (Computer Science, Information Systems or Computer Engineering).