Endpoint IT Support Engineer

Overview

Stimulating. Motivating. Challenging. The Kudelski Group is: a world leader in digital security. Its technologies are used in a wide range of services and applications requiring access control and rights management to secure the revenues of content owners and service providers for digital television. The Group also offers cyber security solutions and services focused on helping companies assess risks and vulnerabilities and protect their data and systems. And finally it is a technology leader in the area of access control and management of people or vehicles to sites and events.

Location

Cheseaux, Switzerland

Job Summary

The Endpoint IT Support Engineer at Kudelski Group is responsible for delivering Level 2 and Level 3 support for endpoint management and user workplace technologies. This includes advanced troubleshooting, configuration, and maintenance of devices across Windows, macOS, Android, and iOS platforms. The role supports escalations from frontline service desks and ensures stable, secure, and efficient operation of endpoint environments through hands-on technical execution using Microsoft-based management tools like Intune and Autopilot.

Key Responsibilities

Endpoint Management & Support

• Provide Level 2 and 3 support for escalated endpoint incidents, requests, and problems.
• Manage and troubleshoot device configurations, application deployment issues, and policy conflicts.
• Manage services for Printing, Collaboration and Mobile systems.
• Coordinate with hardware vendors such as Apple, Dell and HP for device procurement, warranty support, and escalation of security and hardware-related issues.
• Use Microsoft Intune and Azure AD for device lifecycle tasks such as enrolment, compliance, and conditional access.
• Support and remediate endpoint security issues, including Defender for Endpoint alerts and compliance failures.
• Monitor system health, resolve configuration drift, and maintain endpoint consistency across platforms.

Deployment & Provisioning

• Execute and support device deployment processes using Microsoft Autopilot.
• Maintain and improve provisioning scripts, task sequences, and automation for consistent rollout experiences.
• Perform troubleshooting for provisioning failures and optimize setup processes.

User Experience & Performance

• Investigate and resolve user-reported endpoint performance issues (boot time, login delays, slowness).
• Collaborate with Service Desk and L1 teams to collect feedback and drive incident resolution improvements.
• Use available tools (e.g., Endpoint Analytics) to assess and improve the end-user device experience.

Policy Enforcement & Compliance

• Implement and maintain endpoint policies in Intune to enforce configuration baselines and compliance standards.
• Support periodic policy reviews and adjustments based on operational or security feedback.
• Ensure endpoint fleet adheres to organizational standards (e.g., password, encryption, OS version control).

Collaboration & Documentation

• Work closely with other IT teams (infrastructure, security, service desk) to ensure aligned endpoint operations.
• Document technical resolutions, configuration standards, and troubleshooting procedures in the IT knowledge base.
• Provide guidance and mentoring to L1 teams to improve incident triage and first-time resolution rates.

Required Skills & Experience

• Technical Proficiency:
  • Solid experience with Microsoft Intune, Azure AD, and Autopilot-based deployment.
  • Strong understanding of endpoint security (Microsoft Defender, BitLocker, Conditional Access).
  • Proficiency in Windows 10/11 management, with working knowledge of macOS, iOS, and Android support.
  • Familiarity with scripting (e.g., PowerShell) for automation and troubleshooting.
• Experience & Attributes:
  • 3–5 years in a technical support or endpoint engineering role, including Level 2/3 support responsibilities.
  • Strong analytical and troubleshooting skills for complex endpoint and workplace issues.
  • Customer-service orientation with the ability to communicate technical issues clearly and professionally.
  • Experience working in enterprise environments with ITSM tools (e.g., ServiceNow) and following ITIL practices.

Preferred (Not Required)

• Experience with monitoring or DEX tools (e.g., Nexthink, Endpoint Analytics, ControlUp).
• Microsoft certifications (e.g., MD-102, AZ-104, MS-500) are a plus.

Référence : 14955

Date de publication : 10-07-2025