IT Support Engineer

We're looking for an IT Support Engineer to join our core IT & Network team. You'll support our employees with business applications and device management, while helping maintain top-level system availability and strong cybersecurity standards.

Tasks & Responsibilities:

• Management and development of Microsoft Intune solutions or similar for mobile device management (MDM) and mobile application management (MAM).
• Configuration and deployment of Intune policies to ensure secure and compliant endpoint devices.
• Integration of Intune with existing infrastructure platforms to support information flow and collaboration.
• Management of Office 365 platform for mail and collaboration, Active Directory, backup administration, and security solutions.
• Providing end-user support for endpoint devices and Office 365 applications.
• Integration of infrastructure platforms and industrial systems to support information flow and collaboration.
• Define, implement, and operate cybersecurity settings for endpoint and user applications.
• Collaborate in defining and implementing standards, policies, and procedures for endpoint and user application management according to ITIL best practices.

Job Practicalities / Skills and Qualifications:

• Higher education in Information Technology.
• Minimum 3–5 years of relevant work experience within IT.
• Extensive knowledge of Microsoft Intune and Office 365, including device management, application management, and conditional access.
• Experience with configuring and deploying Intune policies for endpoint security and compliance.
• Knowledge of VMware, Windows & Linux servers, workstations, laptops, and iPhone/iPad.
• Proficiency in asset management tools, Active Directory, backup administration, and security solutions.
• Excellent communication skills for working in cross-functional teams.
• Strong understanding of Intune's role in enhancing endpoint security and user experience.
• Familiar with ITIL process standards and main cybersecurity protocols and standards (ISO 27001, SOC 1, and SOC 2).
• Ability to provide end-user support and troubleshoot issues related to endpoint devices and Office 365 applications.
• Willingness to travel within Europe to support regional teams.
• Analytical, problem-solving, and innovative mindset.
• Critical thinking and strong time management skills.