Operations Manager & Executive Support, Zürich (5 days/week on-site, 100%)
Zürich (5 days/week on-site, 100%)
Reports to: Founder (Visionary)
Experienced, hands‑on, solutions‑driven
About the Role
We’re looking for an Operations Manager & Executive Support who loves variety, solves problems fast, and keeps a growing consultancy running smoothly day‑to‑day. This role is perfect for someone with agency/consulting experience who enjoys responsibility, structure, and making everything “just work.” This is an evolving role, every month can look slightly different. The list below reflects what’s important right now.
About what. AG
We are a digital consultancy based in Zurich with a global team of 50+ specialists and our clients range from innovative startups to large global brands.
We build modern websites, digital products, and help our clients grow with smart, creative strategies.
We deliver first‑class quality with passion and commitment, always putting our clients at the center while adapting with creativity and resilience. With boldness and confidence, we lead, embrace challenges, and shape progress together.
Your Responsibilities (Operations Manager)
Daily Business Operations & Admin
Handle small client issues and support client emergencies
Keep day‑to‑day operations smooth and efficient
Prepare offers and review proposals for quality
Approve smaller payments and keep internal processes clean
Prepare and coordinate audits and non‑standard queries (e.g. tax, social security, etc.)
People & Team
Handle team requests (special cases, perks, questions)
Support small recruitment decisions
Help maintain a positive team environment
Organising anniversaries, gifts and personal celebrations
Hyping the team, spreading our culture on every possible occasion
Client Enquiries & Onboarding
Monitor incoming enquiries
Follow up on new leads, ensure they are assigned to the right person internally and actioned immediately
Support and coordinate the client onboarding journey
Ensure every new client starts with clarity and confidence
Office Management (Zürich)
Ensure the office runs smoothly — always stocked, organised, and functional
Order supplies and manage vendor relationships
Oversee logistics, maintenance, and office improvements
Manage subletting of rooms and handle related coordination
Create an environment people enjoy coming to
Events & Culture
Organise regular aperos at our office
Organise bigger Growth Club public events
Organise offsites, internal workshops, and team events
Coordinate logistics, bookings, and planning
Strengthen company culture through well‑run experiences
Social Media & Website Support
Keep the website updated (content, basic edits, small changes)
Support our social media presence with posts, updates, and consistency
Coordinate with the Founder and team on content when needed
Cross-Functional Collaboration
Work closely with:
Head of Delivery → deadlines, margins, operations
Head of Client Relations → client satisfaction
Technical advisors → quality & innovation
Founder → focus, priorities, clarity
Your Responsibilities (Executive Support)
Founder Support & Priority Management
Manage, prioritise, and protect the Founder’s calendar
Proactively block focus time and remove low‑value commitments
Prepare the Founder for key meetings
Follow up on action items with internal and external team
Coordinate travel, events, and logistics
Keep an overview of all active initiatives and ensure nothing slips
Internal & External Communication
Draft and send emails, Slack & Linear messages on behalf of the Founder
Handle inbound requests and filter out noise
Maintain relationship “touch points” with team and clients
Prepare meeting summaries and ensure follow‑up happens
Decision Support
Pre‑read documents and synthesise key points
Flag risks, issues, and decisions that need attention
Do quick research or analysis for the Founder when needed
Document & Information Management
Organise documents, contracts, and key company information
Maintain shared folders, templates, and knowledge bases
Prepare slides, summaries, and short reports
Meeting & Workflow Management
Manage weekly/monthly rhythms and internal check‑ins
Track decisions and keep team members accountable
Personal Productivity Support
Manage personal admin that indirectly affects work (basic scheduling, reminders, logistics)
Help remove friction from daily routines so focus stays high
You’re a Fit If You Are
A sharp problem‑solver
Comfortable juggling many small tasks without losing quality
Strong communicator who keeps teams aligned and can challenge, support and prioritise
Someone who enjoys structure, responsibility, and impact
Comfortable owning operational decisions
Ability to perform even with limited information and guidance
Experienced in service business (8+ years, mid level)
Digitally savvy and understanding of the digital domain (i.e. web development, digital marketing)
A proactive attitude, attention to detail, and a drive to grow professionally
Experienced in Swiss business environment, incl. regulations and obligations of a Swiss AG
Mother tongue DE, fluent in CH‑DE and EN
Why This Role Exists
Our Founder currently handles too much — Sales, Strategy, Growth, People, Operations, Finance, and more.
You become the operational engine that frees him to focus on the highest‑leverage work.
What You Get
Work closely with the Founder as the operational right hand
Ownership, responsibility, and autonomy
A fast‑moving environment with high growth ambitions
A key role shaping a growing consultancy
Growth opportunity to learn new digital skills
Perks:
Based in our beautiful office in Seefeld, Zurich.
International, multidisciplinary team that values learning, improvement, and collaboration.
25 days holiday allowance for full‑time employees, plus public holidays off.
Personal growth opportunities.
Fair compensation and profit participation scheme
How to Apply:
Apply directly via our website
Send us your CV and a 1–3 min intro video in German (we recommend Loom or YouTube), where you explain what attracted you to this role and why we should hire you.
👉 Applications without the intro video will not be considered.
Make sure you follow these steps, as we often receive a lot of applications and being organised is critical. We are looking for a team member for the long term and will offer raises and bonuses based on performance as we grow our company and you progress. Therefore, we will only consider applicants who really want the role.