Hilfsassistent Retrodigitalisierung

Overview

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. and growing fast.

Job Description Summary

The Room Attendant sets the tone for Sonesta’s mission by always going above and beyond for our guests. The primary responsibility is to maintain and clean guest rooms while providing attentive and courteous service.

Work Environment

Guest rooms with guest‑facing contact.

Physical Demands

• Exert up to 50 pounds of force occasionally, and 20 pounds frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Frequent bending, kneeling and reaching.
• Ability to stand during the entire shift.

Expected Hours of Work

• Flexible to work variable days of the week, including weekends and holidays.
• Flexible to work variable shifts (days, nights).
• Ten‑hour shifts sometimes required.

Education and Experience

Housekeeping experience in hotels preferred.

Duties and Responsibilities (Essential Functions)

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Clean and service rooms and areas according to established Sonesta standards and procedures: making beds, dusting, vacuuming, disinfecting, sanitizing, removing trash, sweeping, mopping and polishing.
• Complete all pre‑cleaning duties, including replenishing guest supplies, prepping cleaning supplies, and linen for housekeeping shift.
• Replenish chemical bottles.
• Check stocking levels of all consumables and replace when appropriate.
• Protect company assets and keep equipment working correctly.
• Complete accurately and in a timely manner any assigned paperwork.
• Report room status through the hotel established system.
• Notify supervisor of any missing items from the guest room (irons, hair dryers, ice buckets, remote controls, etc.).
• Notify supervisor on any damages, defects, needed maintenance repairs and disturbances.
• Deal with reasonable complaints/requests with professionalism and patience.
• Handle all lost and found items according to established procedures.
• Ensure overall guest satisfaction.
• Display professional appearance and demeanor at all times.
• Adhere to all housekeeping procedures and company policies.
• Attend departmental pre‑shift and mandatory meetings.
• Ensure all amenities in checkout rooms are replaced and put back in order.
• Perform other duties as requested by management.

Qualifications and Skills

• Excellent organizational skills and attention to detail.
• Prioritization and time management skills.
• Able to maneuver linen carts weighing up to 140 lbs.
• Able to work quickly without compromising quality.
• Ability to work with little supervision and maintain a high level of performance.
• Attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Ensure overall guest satisfaction.

Pay Range

$22.03 to $24.48 hourly.

Benefits

We offer a variety of benefits: Food and Beverage Discount, RRSP Match, Drycleaning, Competitive Medical and Dental benefits, Competitive Extended health care coverage, Various employee perks and benefits, Tuition reimbursement, Employee Assistance Program, Competitive Short‑ and Long‑term disability program, Paid vacation, Paid sick days, Employee discounted hotel rate for all brands within the company.

EEO Statement

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to protected characteristics under the Ontario Human Rights Code and local, provincial, or federal laws.