ERP Functional maintenance / Process consultant / Controller

ERP Functional Maintenance / Process Consultant / Controller (50%-100%)

About the Job

Nextkidney is an international operating company developing Medical Devices located in Lausanne and Singapore with its head office in The Netherlands. Nextkidney is a fast-growing innovative company developing and commercializing the world’s first portable hemodialysis device. We do business in Europe, Asia, and the US and collaborate with investment funds (VCs), foundations, and companies all over the world while being part of an open modern working atmosphere where business and professional human values meet.

Our company mission : create a better life for dialysis patients all over the world!

Nextkidney is at the beginning of the implementation of an ERP environment, and for this journey, a position has opened for a person to guide our business in the ERP implementation and thereafter in the operational phase.

The person in this position will work closely with various departments to ensure that the ERP system is functioning optimally and meeting the needs of the organization. The role is diverse and includes supporting the different departments in providing the required input during the implementation (mapping processes with the processes of the ERP solution Sage X3), supporting the departments with testing and documentation, retrieving input for reports and dashboards and creating them, training users, resolving issues, answering user questions, and troubleshooting after go-live. Due to the different phases of the ERP implementation, possible optimizations and the need for upgrades, the environment and linked work will become larger in which you will have a central role.

The ideal candidate has a business informatics background, is eager to learn, likes business processes, has excellent problem-solving skills, is triggered by challenges, can communicate effectively with both technical and non-technical people, and gets energy from helping colleagues. It is an advantage if you already have experience in the implementation and / or support of ERP environments.

Regarding personality, we are looking for a person who can work autonomously, is proactive, has good interpersonal skills, a good sense of their environment, and enjoys working in an international multi-cultural organization.

Key Responsibilities and Accountabilities

• Provide technical and functional support to users across the organization, addressing their concerns and helping them utilize the system effectively.
• Lead training sessions for end-users and key stakeholders on ERP system functionalities and conduct training sessions for new users to ensure system proficiency across departments.
• Develop and maintain documentation, including technical specifications, policies, process flows, user guides, and training materials.
• Work with business owners and managers, end-users, and technicians to help implement new ERP modules, including creating custom reports and queries using Crystal Report.
• Work with stakeholders to define and implement process improvements that increase system efficiency. Serve as the key point of contact for technical guidance and system enhancements. Collaborate with various departments to understand their ERP needs.
• Ensure data integrity and security within the ERP system.
• Monitor system performance and troubleshoot issues.

Knowledge, Skills, and Abilities

• Ideally, a deep understanding of ERP systems and related technologies.
• Ideally, SAGE X3 knowledge.
• Strong problem-solving skills to identify and resolve issues quickly to prevent disruptions in business operations.
• Good analytical skills to identify areas of improvement.
• Good organizational skills and attention to detail.
• Confident appearance and enjoyment in moderating discussions.
• Excellent verbal and written communication, essential for training support and coordination with internal teams and contracting parties.
• Fluent in English, and preferably in French.
• Proactive and self-motivated.

Education and Experience

• Bachelor’s degree in information technology, business informatics, computer science, or related field.
• Ideally, 2+ years of experience in ERP support or a similar role.
• Ideally, proven experience with SAGE X3, or equivalent experience.
• Ideally, experience with Crystal Report.

Start of the Mission

As soon as possible

Activity Rate

50% to 100%

Report To

IT Manager

We Offer

• Participation in innovative projects while being part of a rapidly growing team of experts.
• Access to the latest technologies.
• A dynamic international working environment where collaboration is one of the key elements.

Base Location

Ideally possessing a Swiss passport or from UE-27 / AELE living in Switzerland and having a permit B or G.

Get in Touch

Contact Us to Find Out More About Nextkidney