Senior Supporter ICT Service Desk als Teamleiterin/Teamleiter

Join to apply for the Senior Supporter ICT Service Desk als Teamleiterin/Teamleiter role at Schweizerische Epilepsie-Stiftung

We are looking, starting immediately or by arrangement, for an engaged personality with strong customer orientation as:

Senior Supporter ICT Service Desk als Teamleiterin/Teamleiter 80-100%

Our Values:
In our collaboration, we meet people in different life situations. As a service provider for other service providers, we work interprofessionally and deliver high-quality services. We believe in a balanced approach between work and leisure, supported by good working conditions at our beautiful location near Zürich with a view of the lake and the Alps.

About us

The Swiss Epilepsy Foundation (EPI) is a multi-sector organization including the EPI WohnWerk, Lengg Upper School, Dapples Donation, a seminar center with restaurant, and central services. We are also part of the consortium managing Klinik Lengg AG, with epilepsy and neurorehabilitation clinics. About 1000 employees are committed to these social tasks.

Daily responsibilities include:

1. Active participation as a Senior Supporter in daily operations, ensuring smooth day-to-day business (hands-on support for hotline tasks, hardware/software/network issues, installations, user account administration).
2. Leading the ICT Service Desk team (three members) as the central contact point for all ICT concerns.
3. Improving service quality, developing new solutions, and enhancing processes to increase customer satisfaction.
4. End-to-end responsibility for incident and service request management.
5. Coordinating critical incidents with internal and external partners and managing escalations.
6. Maintaining and developing the knowledge database, documentation, and service offerings.

Desired qualifications:

• Completed IT education or equivalent qualification.
• Broad technical knowledge, experience in IT Service Management (ITSM), and ITIL knowledge.
• Several years of experience in a similar role (Senior Supporter, Team Leader Support, or similar).
• High customer and service orientation, joy in direct customer contact.
• High quality consciousness, structured, methodical, and reliable work style, and enjoyment in solving technical problems.
• Confident demeanor with excellent spoken and written German skills.

What we offer:

• Opportunities for entrepreneurial influence and implementing innovative solutions within a motivated, collegial team.
• Development opportunities and professional growth.
• Individual support through training and further education.
• A meaningful environment where your work makes a difference.
• Five weeks of vacation, six weeks from age 50.
• Own pension fund with a high employer contribution of 60%.
• Staff housing, parking, and discounts at pharmacies and with Half Fare or General subscription.
• Excellent and affordable restaurant offering with a view of the lake.

Apply directly online: jobs.swissepi.ch