Field IT Technician - Milan

Field IT Technician - Milan (Hemmersbach)

Location: Milan, Italy

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting

Responsibilities

• Provide exceptional technical support to enterprise clients in a timely and efficient manner.
• Use remote system control tools to troubleshoot and resolve issues.
• Install software, perform hardware maintenance (screen, motherboard, etc.), resetting computers, hard disks, and backup and restoration of user data.
• Handle Wifi and software troubleshooting, and perform general system administration activities.
• Operate autonomously from a variety of clients, managing a ticket queue and prioritizing tasks.
• Support deskside, network, software, and print concerns for large clients.

Qualifications

• Experience delivering IT support services and working with Windows 7–11, MS Active Directory, GPOs, and Office 365.
• Proficient with PC hardware installation, troubleshooting, enterprise antivirus solutions, and ticketing systems.
• Experience in a corporate and/or multinational environment is valuable.
• Strong communication skills and ability to interact easily with users.
• Good English skills and native Italian language proficiency.
• Valid driving licence.

Benefits

We provide all necessities to support you in the Milan area, including a public transport subscription, a mobile phone, a laptop, tools, and a normal Monday‑Friday, 40‑hour week. Additionally, 20% of our profits are donated to direct actions through Hemmersbach Rhino Force and Hemmersbach Kids’ Family, making us the Social Purpose IT Company.

Application

Apply today to take the next step in your IT career! Referrals increase your chances of interviewing at Hemmersbach by 2x.