Tesla Support Advisor / Specialista Customer Service (Categorie Protette art.1 68/99)

5 days ago Be among the first 25 applicants

What To Expect

Our Tesla Support Advisors aren't just technically gifted, they are also great communicators who put the customer first. As a Tesla Support Advisor, your role will be to guide our existing and future customers and create an exciting, memorable, and best-in-class experience. You will join an international and diverse team supporting our mission to accelerate the world’s transition to sustainable energy and mobility.

Your main responsibilities will be to support customers, offering them guidance about their Tesla Products. We want every customer to feel valued and informed about our innovative products. You can help to deliver customer support in a way that creates an outstanding experience that represents the Tesla brand values.

What You’ll Do

• Represent: You will be a first‑line representative of our brand, mission, and products.
• Support: Address customer concerns promptly via telephone and chat, demonstrating strong interpersonal skills and appropriate behavior when supporting diverse customers.
• Evaluate & Resolve: Assess customer needs and work proactively to resolve roadside, technical, and general support enquiries. Educate owners on their vehicles and energy products, guiding them through inquiries related to purchase, ownership, or any stage of their journey.
• Inform & Educate: Provide customers with information about Tesla’s innovative products and services, helping them choose the best possible purchase and/or service needs.
• Coordinate: Work quickly and precisely with various stakeholders to determine the best course of action for all support activities.
• Communicate: Handle customer concerns with professionalism and urgency, escalating matters that need senior management concurrence in a timely manner. Collaborate with internal stakeholders to facilitate a smooth customer experience during and after ownership.
• Administer: Use our Customer Relationship Management software and other tools to keep accurate records of support cases and communications.
• Continuous Improvement: Identify sales opportunities for service, subscriptions, accessories, and continually strive to improve how we serve our existing and future customers.

What You’ll Bring

• Listed in "Categorie Protette" under the art.1 of the Italian law 68/99.
• A brand ambassador: genuine affection for Tesla’s products and mission, staying updated on EV industry trends and local incentives.
• Digitally savvy, able to support an omnichannel experience across phone, chat, SMS, and potentially video.
• Positive, enthusiastic, and passionate.
• Experience within a customer‑service environment (customer‑facing or related roles in automotive, helpdesk, hospitality, roadside assistance, emergency dispatch, or similar).
• A fast learner who can be upskilled quickly by our dedicated training team.
• A flexible team player who enjoys collaborating closely with others and can work in shifts to support the team.
• A multi‑tasker who thrives in an ever‑changing, fast‑moving environment, prioritises effectively, and manages multiple work streams simultaneously.
• Attention to detail and a keen eye for continuity.
• Possession of a valid driver’s license is a plus.
• Fluency in Italian and English.

Seniority level

Entry level

Employment type

Full‑time

Job function

• Other

Industries

• Motor Vehicle Manufacturing
• Renewable Energy
• Semiconductor Manufacturing
• Utilities

Location: Milano, Lombardy, Italy (Cinisello Balsamo)