TikTok Shop - Account Manager, Milan

Responsibilities

We are looking for an ambitious Account Manager to support TikTok Commerce in Italy. The Account Management team is pivotal to onboarding and ensuring the success of key partners on our platform, curating an engaging product selection for TikTok users. Together, we’ll redefine how partners engage with customers through content and social commerce, creating a unique and innovative commerce ecosystem. This role is based in our Milan office.

• Identify high‑potential partners in Italy, build long‑term partnerships, and support their growth through customized strategic plans.
• Achieve TikTok Commerce’s financial targets by meeting individual goals.
• Develop scalable mechanisms to ensure productivity improvement.
• Collaborate with cross‑functional teams to enhance the partner and user experience, continuously driving improvement and innovation.
• Analyze market trends to identify growth opportunities, fostering the evolution of the Italian e‑commerce landscape.
• Lead internal projects to strengthen the TikTok commerce ecosystem, including campaigns, product launches, and B2B marketing initiatives.

Qualifications

Minimum Qualifications

• Strong ability to influence and gain trust from both internal and external stakeholders, guiding them toward common goals.
• Results‑driven, with a passion for meeting and exceeding sales targets.
• Analytical, data‑driven thinker with the ability to independently develop strategic insights.
• Comfortable with ambiguity and able to adapt quickly to changing conditions.
• Fluent in English and Italian; adept at cross‑cultural communication in a global, collaborative environment.

Preferred Qualifications

• Eager to become a Social Commerce expert, learning best practices and driving its innovation.
• Proven expertise in e‑commerce operations or strategy.
• Demonstrable experience in business development and account management.
• Hands‑on experience in social commerce, content marketing, and influencer engagement.
• Deep understanding of the Italian e‑commerce landscape, with a personal network of local merchants.

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work toward every day. We strive to do great things with great people, leading with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Seniority level: Entry level

Employment type: Full‑time

Job function: Sales and Business Development

Industries: Technology, Information and Internet

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