Sr. Service Designer

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Fresenius Medical Care, a worldwide multinational company and leader in dialysis machinery production and renal treatment services, is looking for a

Senior Service Designer for the Digital Services and Solutions team.

The selected candidate will report to the Director of User Experience – Digital Services and Solutions.

The Service Designer will collaborate with global multidisciplinary product teams to develop service offerings within Fresenius's ecosystem.

Responsibilities include:

• Conducting stakeholder discussions to identify innovation opportunities.
• Gathering requirements during discovery phases.
• Designing prototypes of improved business processes.
• Testing innovative solutions.
• Gaining deep domain knowledge to propose enhanced solutions.

We seek a resilient, adaptable problem-solver with excellent organizational, communication, interpersonal, and teamwork skills.

This role is based anywhere in Italy, with an Italian contract, 100% remote work, and up to 15% annual travel, including international.

Critical duties include:

• Partnering with stakeholders to define service requirements.
• Identifying user needs and journey improvements.
• Leading end-to-end service design projects.
• Conducting user research and customer journey mapping.
• Synthesizing data to understand user workflows.
• Contributing to customer experience goals.
• Communicating findings and recommendations.
• Developing service blueprints and visualizations.
• Measuring service effectiveness via customer satisfaction scores.
• Mapping processes for improvements.
• Proposing solutions to design challenges.
• Serving as a Human-Centered Design ambassador.
• Mentoring junior designers.
• Staying updated with UX trends.

Requirements:

• Bachelor’s or Master’s in Human-centered fields or related experience.
• Minimum 5 years in Service Design for enterprise solutions.
• Technical knowledge in development methodologies and project implementation.
• Understanding of UX processes, tools, and templates.
• Proficiency in Figma (portfolio link required).

Skills & Traits:

• Proactive, self-motivated learner.
• Strong business acumen.
• Storytelling and influence skills.
• Poised under pressure.
• Highly organized and detail-oriented.
• Excellent communication skills.
• Ability to multitask under tight schedules.

Professionals with the required profile will be contacted. We thank all candidates; profiles will be kept for future opportunities.

Fresenius Medical Care promotes diversity and equal opportunity. All talented applications are welcome!