Telesales Consultant FR (m/f/d)

Online marketplaces have never been this awesome.

Are you an experienced hospitality professional looking for a new challenge supporting our business customers, such as hotels and restaurants, to find the right products for their needs? Then you've come to the right place! We are seeking a motivated Telesales Consultant (m/f/d) to support our sales team for the French Market and to contribute significantly to the success of METRO Markets.

What to expect:
You will provide telephone consultation to our key business customers, including restaurants, hotels, and small businesses, regarding our high-quality solutions in the field of commercial kitchen technology. You will have access to inbound calls, allowing you to actively and precisely address our customers' inquiries.

Your responsibilities at a glance:

• Conducting telephone consultations (inbound calls) to advise on and sell our high-quality commercial kitchen technology products, such as professional appliances for washing, cooking, and cooling to our French customers.
• Proactively advising and selling our products and product bundles through outbound calls.
• Creating individual offers, including clarifying details such as availability and conditions, in collaboration with business partners and respective teams.
• Tracking customer inquiries and individual offers until successful completion.
• Building and maintaining long-term customer relationships through regular contact and follow-up calls.
• Identifying upselling and cross-selling opportunities to increase value for our customers.
• Actively contributing to the continuous improvement of the inbound process by sharing expertise and introducing innovative ideas.
• To learn more about our product, please visit: France: www.metro.fr/marketplace/

Requirements:

• Experience in the hospitality, restaurant, and catering industry, or with the corresponding equipment/products in the HoReCa sector.
• Strong communication skills and the ability to present yourself in a friendly and professional manner over the phone.
• Ideally, experience in sales or customer service in a telephone-based role.
• You are a team player and enjoy contributing your ideas to optimize customer service continuously.
• Affinity for the gastronomy industry and an interest in technical solutions are advantageous.
• Native-level proficiency in French and good English skills.

What we offer:

• Innovative products and exciting career opportunities in an agile environment with a start-up mentality.
• A diverse and vibrant international environment with over 70 different nationalities.
• Flexible working hours and hybrid working options, including flexible home office policies.
• 25 days of vacation per year.
• Health and wellbeing support.
• Private health insurance covered by the company.
• Lunch support / catering service at the office.

We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners worldwide to focus on what they do best – delight others.