Technical Account Manager, Enterprise Support - ASEAN
Technical Account Manager, Enterprise Support - ASEAN
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
As a Technical Account Manager, you will provide consultative architectural and operational guidance to help customers achieve the greatest value from AWS.
As we continue to rapidly expand in Singapore, you’ll have opportunities to develop your technical, consulting, and leadership skills. You’ll work with talented cloud technologists, expand your knowledge of AWS products, receive mentorship, and gain AWS certifications.
Key job responsibilities
- Build solutions, provide technical guidance, and advocate for the customer.
- Ensure AWS environments remain operationally healthy while reducing cost and complexity.
- Develop trusting relationships with customers, understanding their business needs and technical challenges.
- Drive technical discussions regarding incidents, trade-offs, and risk management using your technical acumen and customer obsession.
- Consult with a range of partners from developers to C-suite executives.
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
- Proactively find opportunities for customers to gain additional value from AWS.
- Provide detailed reviews of service disruptions, metrics, and prelaunch planning.
- Offer post-sales, consultative expertise as part of the wider Enterprise Support team.
- Solve a variety of problems across different customers migrating workloads to the cloud.
- Uplift customer capabilities through workshops, brown bag sessions, etc.
A day in the life
As a trusted advisor, you’ll have a direct impact on helping customers maximize value from cloud technology. You’ll craft and execute strategies to drive adoption and usage of AWS services.
Our Technical Account Managers partner with iconic businesses, from startups to large enterprises, providing advice on architecture, support strategy, project planning, and operational issues. Watch a short video about life as a Technical Account Manager here: https://www.youtube.com/watch?v=EBA_8o0F9D0
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all preferred qualifications, we encourage you to apply. Whether your career is just starting, non-traditional, or includes alternative experiences, don’t hesitate to apply.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuously innovating. Customers range from startups to Global 500 companies trusting our products and services to power their businesses.
Inclusive Team Culture
We foster a culture of inclusion through employee-led affinity groups, ongoing events, and learning experiences such as Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity).
Mentorship & Career Growth
We aim to be Earth’s Best Employer by providing knowledge-sharing, mentorship, and career development resources to help you grow professionally.
Work/Life Balance
We value work-life harmony and offer flexibility to support your success both at work and at home.
Minimum Qualifications
- 5+ years of technical engineering experience.
- Experience with operational parameters and troubleshooting in compute, storage, networking, CDN, databases, DevOps, big data, analytics, security, or applications development in distributed systems.
- Bachelor's degree.
Preferred Qualifications
- Experience with AWS services or other cloud offerings.
- Experience as a technical lead in enterprise or customer-facing environments.
Our inclusive culture empowers all Amazonians. If you need workplace accommodations during the application or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations.
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