Welcomer (Front Office Agent)

Pullman Hotels & Resorts; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A prestigious hotel chain in Doha is seeking a front office staff member to provide exceptional service, manage guest relations, and ensure satisfaction. The ideal candidate thrives in fast-paced environments and is tech-savvy. Previous hospitality experience is a plus, and fluency in English is essential. Join us and contribute to creating memorable guest experiences in a dynamic hotel environment.

Benefits

Diversity & Inclusion commitment

Career growth opportunities

Qualifications

• Previous experience in hospitality is a strong advantage.
• Fluency in English; additional languages are a great asset.
• Thriving in fast-paced environments and love creating memorable guest experiences.

Responsibilities

• Provide friendly, efficient, and professional front office service.
• Anticipate guest needs, handle cash transactions, and maintain service standards.
• Monitor room status, manage guest complaints, and ensure satisfaction.

Skills

Customer service

Sales-driven mindset

Fluency in English

Adaptability

Tech-savvy

Tools

Opera or similar systems

Job description

Overview

Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

What you will be doing

• Provide friendly, efficient, and professional front office service, including warm welcomes, check-ins, and check-outs.
• Anticipate guest needs, handle cash transactions, and maintain Pullman service standards.
• Monitor room status, manage guest complaints, and ensure guest satisfaction.
• Maintain accurate guest profiles and follow VIP protocols.
• Adhere to local government requirements and Pullman guidelines for guest management.

Qualifications

• Thriving in fast-paced environments and love creating memorable guest experiences.
• Previous experience in hospitality is a strong advantage.
• Tech-savvy with Opera or similar systems.
• Guest-oriented, approachable, and genuinely service-minded.
• Fluency in English; additional languages are a great asset.
• Sales-driven mindset.

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS