Waiter/Waitress

Ezdan Palace Hotel; Doha; On-site; QAR 10,000 - 200,000; Full time

Job summary

A luxury hotel in Doha is seeking a Server to provide excellent dining service and guest satisfaction. The ideal candidate will have experience in a 4 or 5-star hotel or restaurant, knowledge of food safety standards, and experience with MICROS. Responsibilities include greeting guests, taking orders, serving food and beverages, and coordinating with kitchen staff to ensure smooth operation.

Qualifications

• Candidates must have experience in a 4 or 5 star hotel or restaurant operations.
• Familiarity with basic HACCP and food safety practices is required.
• Experience with MICROS systems is preferred.

Responsibilities

• Greet guests and present menus.
• Inform guests about daily specials and menu changes.
• Take and punch food and beverage orders.
• Handle payments and issue receipts.
• Maintain cleanliness of the dining area.
• Communicate with guests and assist with queries.
• Coordinate with kitchen and bar staff for efficient service.
• Serve food and beverages according to the order.

Skills

4* - 5* star Hotel Experience or Restaurant operation experience

Knowledge in Basic HACCP/Food Safety

Knowledge in MICROS

Job description

Job Description

• Greets guests and presents them with the menu.
• Informs guests about the special items for the day and menu changes if any.
• Suggest food and beverages to the guest and try to upsell.
• Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system.
• Obtaining revenues, issuing receipts, accepting payments, returning the change.
• Performing basic cleaning tasks as needed or directed by Supervisor.
• Filling in for absent staff as needed.
• Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc., Without egg etc.
• Communicate to the guest and provide assistance with their queries.
• Co-ordinate with the bus person, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
• Server food and beverage to the guest as per the course of order.
• Observes guests and ensure their satisfaction with the food and service.
• Promptly respond to guest with any additional request.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
• Prepare mixed drinks for service to your customer's table.

Skills

Candidates must be/have

• 4* - 5* star Hotel Experience or Restaurant operation experience
• Knowledge in Basic HACCP/Food Safety
• Knowledge in MICROS