Vehicle Service Concierge & Customer Advisor

Al Mana Enterprises Co; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading service provider in Doha is seeking a customer service representative to act as the primary contact between customers and the service department. The role involves greeting customers, scheduling appointments, providing service estimates, and maintaining communication throughout the repair process. Ideal candidates possess excellent communication skills and a strong customer service orientation, along with the ability to understand technical information and vehicle systems.

Qualifications

• Strong customer service orientation and professionalism.
• Basic understanding of vehicle systems and repair processes.
• Calm and composed under pressure.

Responsibilities

• Greet customers and schedule service appointments.
• Provide service estimates and explain repair details.
• Maintain records of services, parts, labor, and documentation.

Skills

Excellent communication and interpersonal skills

Strong customer service orientation

Good organizational abilities

Problem-solving skills

Tools

Service management software

Microsoft Office

Job description

A leading service provider in Doha is seeking a customer service representative to act as the primary contact between customers and the service department. The role involves greeting customers, scheduling appointments, providing service estimates, and maintaining communication throughout the repair process. Ideal candidates possess excellent communication skills and a strong customer service orientation, along with the ability to understand technical information and vehicle systems.