Universe Specialist- Decathlon - Qatar

Azadea Group; Al Rayyan; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading retail company in Qatar is seeking a Universe Specialist to enhance customer service on the shop floor and support the Universe Manager. Key responsibilities include merchandising optimization, customer assistance, team management, and effective inventory control. Candidates should hold a Bachelor's degree, have experience in sporting activities, and possess fluency in English. This role offers an opportunity to work in a dynamic retail environment with a focus on sales achievements.

Qualifications

• Bachelor's degree is required.
• Must actively participate in at least one sporting activity.
• Fluency in English is necessary.

Responsibilities

• Control merchandising of products for optimized sales.
• Greet and assist customers to address their needs.
• Communicate sales plans and monitor team performance.
• Assist in preparing staff schedules for efficiency.
• Benchmark prices and recommend modifications.
• Support stock management and inventory maintenance.
• Motivate team members and provide training support.
• Prevent security risks and thefts effectively.
• Control shipments and conduct end-of-day processes.

Skills

Customer service

Team motivation

Inventory management

Sales optimization

Communication

Education

Bachelor’s Degree

Tools

MS Office

Job description

Universe Specialist - Decathlon - Qatar (UNI000007)

Job Description:

The Universe Specialist is responsible for serving customers on the shop floor and assisting the Universe Manager in the effective running of the Universe in order to ensure the highest standards of customer service are achieved and maintained.

Responsibilities

• Control merchandising of products in order to optimize sales and ensure it is in line with brand image and standards
• Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards
• Communicate sales plans and targets to the Universe team, monitor performance on an on-going basis and suggest corrective actions to hierarchy when needed
• Assign routine and non-routine tasks to Sales Associates, Cashiers and Coordinators and assist in preparing the staff schedule in order to ensure that activities are carried out in the most efficient manner
• Benchmark prices with the competition and recommend price modifications in order to maintain competitiveness
• Support the Universe Manager in maintaining inventories and placing product orders to ensure effective stock management and availability of products
• Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results
• Watch for and prevent security risks and thefts, and elevate occurring incidents to the hierarchy in a timely manner in order to avert loss
• Handle other related activities such as controlling the process of shipments reception, carrying out the end-of-day closing of the shop, collecting and reporting customers and staff comments to the Manager and other
• Monitor and identify bestselling items, limited editions and non-moving products on a weekly basis, and report on them to the hierarchy

Qualifications

• Bachelor’s Degree
• Active participation in at least one sporting activity and good knowledge of sporting products as well as of sporting events
• Proficiency in MS Office
• Fluency in English
• Collective Game, Project oriented, Athlete/ambassador, Enthusiastic, Contributor, Empathic, Entrepreneur and responsible
• Active participation in at least one sporting activity and expert knowledge of sporting events