Telephone Operator

Kempinski Hotels; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A luxury hotel chain in Doha seeks a skilled individual for managing guest communications. Responsibilities include answering calls, relaying messages, and assisting guests with requests while adhering to hospitality standards. Ideal candidates should demonstrate a friendly demeanor and be capable of addressing inquiries and emergencies efficiently. The position ensures a vital communication link for all hotel operations and is central to guest service excellence.

Responsibilities

• Answer all incoming calls in a friendly manner.
• Write down messages accurately for guests.
• Handle guests' requests for DND and wakeup calls.
• Provide information to guests and handle complaints.
• Monitor media channels in the hotel facility.
• Maintain neatness in the working area at all times.

Job description

Application Deadline: 31 January 2026

Department: Rooms Division, Front Office & Guest Services

Location: Qatar - Doha

Compensation: ر.ق0 / month

Description

The incumbent in this position is responsible for answering all incoming calls originating from within and outside the hotel in a friendly and caring manner according to the Kempinski and LQA standards.

Key Responsibilities

• Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Kempinski standards.
• Write down messages accurately for our guests and deliver messages in a timely manner.
• Handle guests' requests for DND (Do Not Disturb) and confidential status.
• Handle personal wakeup call requests for guests according to the LQA standard and automatic wakeup call requests for group and crew guests.
• Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or, if needed, refer the matters to the relevant persons to handle. It may be providing information or assistance to make an outside call or handling a complaint, etc.
• In case of emergency, handles all communications for the hotel whilst serving as the communication center.
• Keep a complete record of each DDD (Domestic Direct Dial) and IDD (International Direct Dial). Coordinate with front office reception all telephone charges to ensure they are billed and collected from guests.
• Monitor TV channels in addition to outlets' and public area's music to ensure smooth and proper functioning.
• In case of emergency, handle all communications for the hotel whilst serving as the communication center.
• Keep abreast of telephone directory, new staff and leavers, emergency procedures, special promotions and general hotel product knowledge.
• Maintain the neatness of their working area at all times. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.