Technical Support Specialist

Madre Integrated Engineering; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading engineering firm in Doha is seeking a Technical Support Specialist to provide technical assistance for hardware, software, and network issues. The ideal candidate will be responsible for troubleshooting, installation, and configuration of IT equipment while ensuring smooth IT operations. Candidates should have a Diploma or Bachelor’s in Information Technology and relevant experience in technical support roles. Excellent customer service skills and a proactive approach are essential for success in this dynamic environment.

Qualifications

• 2–4 years of experience in technical support or IT helpdesk roles.
• Strong knowledge of Windows operating systems and Microsoft Office applications.
• Familiarity with ticketing systems and remote support solutions.

Responsibilities

• Respond to IT support requests ensuring timely resolution.
• Diagnose and resolve issues related to desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, software, and operating systems.

Skills

Technical proficiency

Customer service orientation

Troubleshooting and analytical skills

Time management

Teamwork and communication

Adaptability and initiative

Education

Diploma or Bachelor’s degree in Information Technology

Job description

Job Title: Technical Support Specialist

Department: Information Technology

Location: Doha, Qatar

Employment Type: Full-time

Job Summary

The Technical Support Specialist will provide technical assistance and support for hardware, software, network, and system‑related issues across Qatar. The role involves troubleshooting, installing and configuring equipment, and ensuring the smooth operation of IT services for end users. The ideal candidate should have strong technical proficiency, excellent customer service skills, and the ability to work efficiently in a dynamic and multicultural environment.

Key Responsibilities

• Respond to IT support requests via phone, email, or in person, ensuring timely resolution.
• Diagnose and resolve technical issues related to desktops, laptops, printers, mobile devices, and peripherals.
• Install, configure, and maintain hardware, software, and operating systems.
• Assist in managing user accounts, permissions, and access rights in line with IT policies.
• Perform basic network troubleshooting and support connectivity issues.
• Document incidents, solutions, and configurations in the helpdesk ticketing system.
• Support system upgrades, software deployments, and IT‑related projects.
• Coordinate with vendors for equipment repairs and warranty services as needed.
• Provide guidance and training to end users on IT systems and tools.
• Ensure adherence to IT security standards and operational procedures.

Qualifications & Experience

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.
• 2–4 years of experience in technical support or IT helpdesk roles.
• Strong knowledge of Windows operating systems, Microsoft Office applications, and basic networking.
• Experience with hardware maintenance, software installation, and troubleshooting tools.
• Familiarity with ticketing systems and remote support solutions.
• Excellent communication, problem‑solving, and customer service skills.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Experience in the museum, cultural, or public sector is a plus.

Key Competencies

• Technical proficiency
• Customer service orientation
• Troubleshooting and analytical skills
• Time management
• Teamwork and communication
• Adaptability and initiative