Supervisor – Reservations

Dusit Thani Mactan Cebu; Doha; On-site; QAR 30,000 - 50,000; Full time

Job summary

A prestigious hotel in Doha is looking for Reservation Agents to ensure comprehensive knowledge of hotel services and drive sales. Candidates will be responsible for assisting in the management of the reservations department, maintaining guest satisfaction, and achieving revenue targets. This position is crucial for enhancing the hotel's performance and service quality.

Responsibilities

• Ensure up-to-date knowledge of hotel facilities and services.
• Maintain awareness of room layouts, bed types, and locations.
• Drive up selling to achieve revenue targets each month.
• Assist in managing the reservations department effectively.

Job description

Job Description

• Ensure that all Reservation Agents are up-to-date knowledge of;
• All hotel facilities/services, hours of operation.
• All guest room layouts, bed types, décor, appointments, and locations.
• Room availability for any given day.
• All room rates, packages and promotions.
• Restricted dates, rates and room types.
• Specific arrangements between hotel and travel agencies, corporate reservations centre.
• Entertainment/special events scheduled in the hotel.
• Take personal responsibility for driving up selling, achieving set revenue targets by months.
• Be fully aware at all times of the sales strategy, rates, packages and booking status of the hotel.
• Reservation leaders, to assist reservation leaders to effectively manage and operate the reservations department in order to meet the business goals of the hotel and maximize guest satisfaction.
• Understand the roles of Sales, GSOs and Front Office in relation to the role of reservations.
• To continuously review technical problems, work & operational procedures to maintain guest and employee satisfaction.