Supervisor-Front Office Night (Night Manager)

Marriott Hotels Resorts; Qatar; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading global hotel chain is seeking a dedicated individual for a full-time role. The position involves managing guest check-ins, assisting in employee training, and maintaining high service standards. Candidates should have at least one year of related and supervisory experience, as well as a high school diploma or equivalent. Key skills include restaurant and hospitality experience. This role is located in Qatar and offers opportunities for growth in a multicultural environment.

Qualifications

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Complete designated cashier and closing reports.
• Process all guest check-ins by confirming reservations.
• Assist management in training and coaching employees.
• Report accidents and unsafe conditions to manager.
• Ensure adherence to quality expectations.

Skills

Restaurant Experience

Kitchen Experience

Inventory Control

Hospitality Experience

Dayforce

Lean Six Sigma

Management Experience

Facilities Management

Warehouse Experience

Supervising Experience

Restaurant Management

Commercial Cleaning

Education

High school diploma or G.E.D. equivalent

Job description

POSITION SUMMARY

Complete designated cashier and closing reports in the computer system. Review shift logs / daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g. Bellperson Housekeeping) as necessary to resolve guest call request or problem. Process all guest check-ins by confirming reservations in computer system verifying guest identity requesting form of payment assigning room and activating and issuing room key. Sell a room / accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g. Health Club Retail Shop) are scanned and charged to room.

Assist management in training evaluating counseling disciplining and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment / Open Door Policy process. Report accidents injuries and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand sit or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Key Skills

• Restaurant Experience
• Kitchen Experience
• Inventory Control
• Hospitality Experience
• Dayforce
• Lean Six Sigma
• Management Experience
• Facilities Management
• Warehouse Experience
• Supervising Experience
• Restaurant Management
• Commercial Cleaning

Employment Type

Full-Time

Experience: Years

Vacancy: 1