Spa Manager

Hyatt Hotels Corporation; Doha; On-site; QAR 50,000 - 70,000; Full time

Job summary

A leading luxury hotel brand in Doha is seeking a Spa Manager to develop and implement spa strategies, manage budgets, and lead a team. The ideal candidate will have a university degree in Spa Management or Hospitality Management and at least 2 years of experience as an Assistant Spa Manager. This role requires a focus on customer satisfaction, inventory control, and compliance with industry regulations. Offering competitive benefits in a vibrant hospitality environment.

Qualifications

• Minimum 2 years work experience as Assistant Spa Manager.
• Aesthetic qualification in treatments and training is advantageous.

Responsibilities

• Develop and implement the overall spa strategy.
• Prepare and manage the annual spa budget.
• Lead, recruit, and train the entire spa team.
• Drive spa revenue through marketing promotions.
• Oversee daily operations, ensuring standards are met.
• Manage guest relations and handle escalated feedback.
• Control all spa inventory and conduct audits.
• Ensure compliance with health and safety regulations.
• Stay current with industry trends and treatments.

Skills

Team management

Budget management

Customer service

Marketing promotions

Inventory control

Education

University Degree or Diploma in Spa Management or Hospitality/Tourism Management

Job description

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Duties and responsibilities related to the Spa Manager role:

• Develop and implement the overall spa strategy, including its service menu, pricing, and wellness concepts, to align with the hotel's luxury positioning.
• Prepare and manage the annual spa budget, closely monitoring revenues, labor costs, and operational expenses to maximize profitability.
• Lead, recruit, train, and manage the performance of the entire spa team, including therapists, receptionists, and attendants, to ensure exceptional service.
• Drive spa revenue by developing and executing marketing promotions, managing guest memberships, and motivating the team to achieve retail sales targets.
• Oversee all daily operations, ensuring the spa's ambiance, cleanliness, and service standards are impeccably maintained at all times.
• Manage guest relations, personally handling any escalated feedback or complaints to ensure guest satisfaction and loyalty.
• Control all spa inventory, from professional treatment products to retail items, managing stock levels, placing orders, and conducting regular audits.
• Ensure the spa is in full compliance with all local health, safety, and licensing regulations.
• Stay current with industry trends, introducing new treatments, wellness technologies, and products to keep the spa competitive.

Qualifications

• Ideally with a University Degree or Diploma in Spa Management and/or Hospitality/Tourism Management.
• Minimum 2 years work experience as Assistant Spa Manager.
• Aesthetic qualification in treatments and training will be of great advantage.

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