Software Support Engineer

Swan Global; Qatar; On-site; QAR 400,000 - 600,000; Full time

Job summary

A technology solutions company in Doha is seeking a Software Support Engineer to provide technical assistance and support for software systems. The ideal candidate will have 2-3 years of relevant experience, strong problem-solving abilities, and fluency in Arabic and French. This role involves diagnosing technical issues, supporting users, and collaborating with teams to enhance customer satisfaction.

Qualifications

• 2–3 years of experience in software support or a related technical role.
• Fluency in Arabic and French is mandatory.

Responsibilities

• Provide first-level and second-level support for software applications.
• Diagnose and resolve technical issues related to software performance.
• Collaborate with internal teams to elevate complex issues.

Skills

Strong troubleshooting and problem-solving abilities

Excellent communication and interpersonal skills

Ability to work independently and in a team environment

Knowledge of software deployment, updates and maintenance

Customer-focused with a proactive approach to issue resolution

Education

Graduate degree in IT/Computer Science or related field

Tools

Linux

Cloud Technologies (Azure, AWS, Google)

Python

JavaScript

PowerShell

VBScript

C#

TSQL

XML

Kafka

Hadoop

Cassandra

Job description

Position Title: Software Support Engineer

Location: Doha Qatar (Head Office & Customer Office)

Employment Type: Contract Staffing (1 Year)

Working Hours: 10 hours / day 5 days a week

Salary: QAR 8800 / month

About the Role

We are seeking a motivated and skilled Software Support Engineer to join our team. The role involves providing technical assistance, troubleshooting and support for software systems to ensure seamless business operations.

Key Responsibilities

Provide first-level and second-level support for software applications.

Diagnose and resolve technical issues related to software performance, configuration and integration.

• Liaise with end-users to identify issues and provide timely solutions.
• Document incidents, problems and resolutions in line with company standards.
• Collaborate with internal teams to elevate complex issues when required.
• Assist in software upgrades, patch management and system testing.
• Deliver user training and support for software-related queries.
• Ensure compliance with IT policies and procedures.

Contributing to process development – we are a small team looking for people who want to help us lay the foundation for growing efficiently with a best‑in‑class culture.

• Experience troubleshooting applications running on Linux through diagnosis and reproduction of issues (resource contention, network bottlenecks etc.).
• Desire to make customers successful through direct interaction.
• Strong operational knowledge / experience in application management.
• Operational knowledge / experience of at least one mainstream distributed system (e.g. Kafka, Hadoop, Cassandra etc.) and Java applications (jstack, jmap etc.).
• Solid scripting and programming skills (Python, JavaScript, PowerShell, VBScript, Perl, C#, TSQL, XML) are advantageous.
• Experience with Cloud Technologies (Azure, AWS, Google) preferred.
• Minimum 5 years of relevant experience in a similar role.
• Able to troubleshoot technical issues in a structured approach, problem solving analytical proficiency, cyber security knowledge and experience.
• Attention to detail, fast learner and excellent Arabic and French speaking advantageous.
• Excellent customer service, communication skills.
• Self‑managed and team oriented.

Qualifications & Requirements

Education: Graduate degree in IT/Computer Science or related field.

Experience: 2–3 years of experience in software support or a related technical role.

Languages: Fluency in Arabic and French is mandatory.

Nationality: Open to all.

Age Bracket: Open.

Key Skills

• Strong troubleshooting and problem‑solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Knowledge of software deployment, updates and maintenance.
• Customer‑focused with a proactive approach to issue resolution.
• International Development, Accountancy, C#, ESL, Java, Jboss.

Other Details

Experience: years

Vacancy: 1