Site Coordinator

Swan Global WLL; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A staffing solutions company in Doha seeks a Deployment Coordinator to manage the deployment of workforce for projects. Responsibilities include conducting workers' briefings, coordinating with teams for efficient deployment, resolving grievances, and ensuring compliance with safety protocols. The ideal candidate will have strong communication skills and experience in project coordination and grievance management. This role offers a chance to work on diverse projects in a dynamic environment.

Qualifications

• Proven ability to manage deployment processes effectively.
• Strong communication skills for dealing with teams and clients.
• Experience in handling grievances and ensuring compliance.

Responsibilities

• Conduct briefings and ensure compliance with deployment protocols.
• Collaborate with site teams for smooth deployment.
• Oversee attendance and manage client invoicing.
• Address and resolve grievances from workers and clients.
• Provide emergency support during duty hours.

Skills

Project coordination

Grievance management

Compliance oversight

Communication skills

Job description

1. Deployment Preparation

• Conductcomprehensive briefings for workers prior to deployment, covering criticaltopics such as Personal Protective Equipment (PPE), required tools, detailedjob descriptions, reporting times, attendance tracking protocols, and documentverification procedures.
• Ensure that allworkers arrive on deployment day with the mandated PPE, tools, gate passes, andrelevant documentation, achieving a goal of 100% attendance.
• Communicate newproject requirements clearly to ensure all workers are informed and prepared.

2. Deployment Coordination

• Collaborateclosely with site in-charges and workers to facilitate a seamless deploymentprocess, ensuring an efficient handover of responsibilities.
• Overseeessential pre-employment processes such as trade tests, Health, Safety, andEnvironment (HSE) inductions, and medical screenings, enabling workers tocommence their duties without any hindrance.
• Provideattendance reports and feedback to the operations team for ongoing tracking andnecessary updates.

3. Attendance and Invoice Management

• Collect andverify timesheets and attendance records for deployed workers monthly tosupport the preparation of client invoices.

4. Grievance Redressal

• Address andresolve worker grievances that may arise regarding attendance discrepancies,project amenities, working conditions, and management-related complaints.
• Professionallymanage client grievances related to worker productivity, adherence to legalrequirements, compliance with PPE standards, and provision of necessary tools.

5. Project Updates and Risk Mitigation

• Gather andrelay updates on project progress to the operations team, addressing issuesrelated to client credibility, payment concerns, and legal matters.
• Collaborate indeveloping strategies aimed at mitigating identified risks associated with clients’project.
• Recognize andcommunicate potential upselling and cross-selling opportunities to theoperations and sales teams within existing projects.

7. Emergency Support

• Provideimmediate assistance to workers and clients during medical emergenciesoccurring within duty hours.

8. Gate Pass Coordination

• Oversee theapplication and renewal processes for gate passes as required by the operationsteam, ensuring compliance and timely processing.

9. Amenities Oversight

• Ensure that allworkers have access to essential amenities in project site, including restareas, washrooms, safety and security provisions, drinking water, diningfacilities, transportation, and first aid services.
• Collaboratewith finance and operations teams to facilitate the submission of invoices andfollow up on outstanding payments as necessary.

11. Candidate Sourcing

• Assistoperations and administrative teams in sourcing candidates from local marketsor vendors, ensuring a reliable pipeline of qualified personnel.
• Support operationsteam in renewal of gate passes and the collection of necessary documentationfrom locally sourced candidates.

13. Reporting

• Compile andsubmit daily activity reports to the supervisor, documenting key activities,progress, and any issues encountered.