Shop Supervisor | Qatar Duty Free

Qatar Airways; Doha; On-site; QAR 400,000 - 600,000; Full time

Job summary

A leading aviation company is seeking a Shop Supervisor to oversee daily operations at Doha Duty Free. The ideal candidate will manage stock, lead a sales team, and ensure excellent customer service. Applicants should have a relevant degree and at least 4 years of experience in inventory management. Join us to be part of a dynamic team in an international environment.

Qualifications

• Minimum 4 years of job-related experience required.
• Proven track record in managing stock daily.
• Direct hands-on experience in retail inventory management.

Responsibilities

• Assist Duty Manager with daily operational requirements.
• Monitor stock issues to maximize sales opportunities.
• Conduct on-the-job training for new sales teams.

Skills

Stock management

Customer service

Analytical skills

Inventory management

People management

Problem-solving

Project management

Education

Relevant tertiary, trade, or vocational degree

Job description

Job title: Shop Supervisor | Qatar Duty Free

Ref # 240000CO

Location: Qatar - Doha

Job family: Customer Service

Closing date: 02-Dec-2025

About The Role

As Shop Supervisor, you will be responsible for assisting the Duty Manager to co‑ordinate the shift operations of the shop floor, with a particular focus on Sales, Customer Service, Merchandising of stocks, Staff allocation, Cash spot‑checks, Stock Checking, Shift Closing, Customer Grievances, etc. Shop Supervisor plays a role in achieving the Daily/Sales Budget, by directing and motivating the respective team reporting to you.

Key Accountabilities Include

• Assist the Duty Manager in organizing the daily operational shop requirements such as staffing, cash and stocking to ensure that sales are maximized and company policy and procedures are followed by the staff.
• Monitor and address any issues in relation to stocks to the relevant party in order to maintain the stock level of the shop and to maximize sales opportunities.
• Assist the Duty Manager in carrying out the daily priorities on a shift basis to ensure workflow completed within required timeline.
• Monitor the cash discrepancies of Sales Assistants within the Shop, ensure stock shrinkage does not exceed the budget.
• Conduct on‑the‑job training with the new sales teams to help improve their customer service and product knowledge skills to better serve the customer.
• Facilitate random spot checks on tills on a daily basis to maintain the company’s honesty and Integrity standards are being applied by our staff.
• Co‑ordinate the handover of shift briefings with the Duty Manager, regarding the daily tasks, store conditions, sales, shift coverage, and day‑to‑day operations.
• Complete proper closing procedures per company policy of tills, store in‑stock conditions, merchandising, and visual standards for assigned area.
• Handle sales returns and void slips.
• Authorize staff discounts whenever required, ensuring employees are not exceeding the monthly purchase limit and a consistent approach has been applied to all employees.
• Respond positively to guest feedback/complaints, understand guest expectations, bring all complaints to the attention of the Duty Manager or Assistant Retail Manager for future improvement.
• Deputize for duty manager when necessary.
• Communicate on a daily basis with the sales team on special promotions, and new product launches by conducting pre‑shift briefings, ensuring the team is well briefed, and trained prior to the launch of the new products and promotions.
• As an integral part of the Sales team, Shop Supervisor plays a role in achieving the Daily/Sales Budget, by informing their shift of the sale.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.

Join us as we dare to achieve what’s never been done before.

Qualifications

About you

• Relevant tertiary, trade or vocational degree or diploma or equivalent.
• Minimum 4 years of job‑related experience required.
• Proven track record in the ability to manage stock on a day‑to‑day basis.
• Direct hands‑on experience in retail inventory management.
• Strong analytical skills and understanding of statistical process control.
• Leads and directs the work of the team.
• Proven track record of handling complex issues and negotiations.
• Ability to organise and prioritise tasks on a regular basis.
• Able to work to deadlines and work under pressure.
• Well‑developed lateral and analytical thinking skills.
• Strong commitment to confidentiality.
• Strong people manager; able to lead a professional team.
• Excellent project management skills; able to deliver tasks within tight deadlines.
• Creative and innovative; able to design new and effective solutions.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Apply here: https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=240000CO