Shared Services Analyst / Specialist (Expert & Senior Expert)

Strategic Aerospace Services WLL; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading aerospace service provider in Doha seeks experienced Shared Services Experts and Senior Experts to enhance operational efficiency across functions including HR, Finance, IT, and Administration. Ideal candidates will have over 11 years of experience and capabilities in process optimization, leadership, and strategic influence. This position offers a dynamic opportunity to lead shared services and drive transformation in a fast-paced environment.

Qualifications

• 11–13 years of experience in shared services, operations management, or process improvement for Expert level.
• 14–16 years of experience in shared services, operational strategy, and cross-functional management for Senior Expert level.
• Certifications like Lean Six Sigma, PMP, ITIL are preferred.

Responsibilities

• Oversee enterprise-wide shared services operations across HR, Finance, IT, and Administration.
• Standardize processes and implement best practices.
• Monitor service delivery metrics and optimize workflows.
• Ensure compliance with organizational and regulatory requirements.
• Support digitalization and automation of shared services processes.

Skills

Process optimization

Operational efficiency

Analytical skills

Problem-solving skills

Project management

Leadership

Stakeholder management

Education

Bachelor’s or Master’s degree in Business Administration, Finance, HR, IT, or related field

Tools

HRIS

ERP

Finance platforms

Automation tools

Job description

Role Overview

We are seeking highly experienced Shared Services Experts and Senior Experts to lead centralized support functions, drive operational efficiency, and optimize enterprise-wide processes. These roles ensure that HR, Finance, IT, and Administration services are delivered efficiently, cost-effectively, and in alignment with organizational objectives.

Key Responsibilities

• Oversee enterprise-wide shared services operations across HR, Finance, IT, and Administration.
• Standardize processes and implement best practices to improve efficiency and reduce costs.
• Monitor service delivery metrics and continuously optimize workflows.
• Ensure compliance with organizational policies and regulatory requirements.
• Support digitalization and automation of shared services processes.

Additional responsibilities for Senior Expert

• Develop and execute the strategy for enterprise shared services.
• Lead complex process improvement initiatives and cost-reduction programs.
• Advise senior management on operational efficiency, governance, and resource optimization.
• Mentor and develop mid-level shared services staff.
• Drive cross-functional collaboration to enhance service delivery and organizational performance.

Qualifications & Experience

Education: Bachelor’s or Master’s degree in Business Administration, Finance, HR, IT, or related field.

• Expert: 11–13 years of experience in shared services, operations management, or process improvement.
• Senior Expert: 14–16 years of experience with leadership in shared services, operational strategy, and cross-functional management.

Skills & Competencies

• Expertise in process optimization, operational efficiency, and enterprise support functions.
• Strong analytical, problem-solving, and project management skills.
• Knowledge of shared services systems (HRIS, ERP, Finance platforms) and automation tools.
• Leadership and stakeholder management capabilities.
• For Senior Level: Ability to define strategy, drive transformation, and influence executive decision-making.

Preferred Certifications

• Lean Six Sigma, PMP, ITIL, or other relevant operational excellence or functional certifications.