Service Delivery Manager: IT Managed Services (Relocation)

Black Pen Recruitment; Doha; On-site; QAR 213,000 - 300,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Service Delivery Manager to join a Microsoft Business Solutions team. The role involves managing customer service contracts and ensuring excellent delivery across ITIL processes. Candidates should have significant experience in service delivery management, strong communication skills, and the ability to build lasting customer relationships. The position is onsite with relocation support to Malta.

Benefits

VISA & Relocation Package

Comprehensive onboarding support

Career development opportunities

Qualifications

• Minimum of 7 years in service delivery management within IT Support/Managed Services.
• Excellent command of English required.
• Strong commercial acumen and planning skills necessary.

Responsibilities

• Provide end-to-end ownership of customer service contracts.
• Build relationships for contract renewals.
• Track performance of services and manage reporting.

Skills

Service Delivery Management

ITIL Certification

Customer Focus

Problem-Solving Skills

Communication Skills

Job description

A leading recruitment agency is seeking an experienced Service Delivery Manager to join a Microsoft Business Solutions team. The role involves managing customer service contracts and ensuring excellent delivery across ITIL processes. Candidates should have significant experience in service delivery management, strong communication skills, and the ability to build lasting customer relationships. The position is onsite with relocation support to Malta.