Service Center Coordinator

Alfa Laval Spiral; Qatar; On-site; QAR 109,000 - 183,000; Full time

Job summary

A leading international service provider in Qatar seeks a Service Center Coordinator responsible for coordinating order handling and managing service jobs. The ideal candidate will have strong customer service skills and the ability to prioritize tasks under pressure. We promote diversity and use innovative assessment methods in our hiring process.

Benefits

Open and friendly work environment

Opportunities for personal development

Diversity and inclusion initiatives

Qualifications

• Experience in customer service and administrative roles.
• Strong computer literacy and familiarity with Microsoft Outlook.
• Proven ability to manage and prioritize tasks under pressure.

Responsibilities

• Coordinate with customers and internal teams for job status updates.
• Prepare and monitor work orders in the service execution system.
• Manage service agreements in collaboration with service sales.
• Ensure quality of work order documentation and service reports.
• Handle logistics and shipping responsibilities for the service center.

Skills

Customer Service

Computer Skills

Administrative Experience

Word Processing

Case Management

Job description

The Service Center Coordinator is responsible for assisting in the order handling process of service center activities which includes coordinating with customers updating job statuses to both customers and internal sales teams managing materials related to service jobs Support job reports and documentation and facilitating inspection visits in close collaboration with the Service Centre Senior Technician and Service Center Team Manager.

Main Responsibilities :

• and input quotes from service center for complex / non-standard quotations
• update prepare and monitor work orders in the service execution system.
• Service Agreements closely with service sales
• sub-supplier jobs and monitor supply deviations impacting the work schedule.
• and creation of daily & weekly work schedules.
• management alignment and communication of service center work schedule with workshop Service Center Team Manager Team and sales organization.
• that jobs are executed according to importance in close cooperation with Team Managers.
• completeness and quality of work order documentation incl service reports
• timely bookings of hours against the jobs and job transfer when job is finalized.
• some cases responsible for key activities within warehouse logistics and shipping for the Service Centre.

Characteristics :

• Act based on Alfa Lavals values and procedures.
• Be Flexible.
• Have a positive attitude (Honesty Ambition and Strong Work Ethics)
• Have Leadership skills.
• Active Listening Skills.

Physical & Environmental Factors :

Special physical psychological and work life balance demands of the role

Market is very dynamic and has strong demands from customer for faster solutions and deliveries. It requires the manager to be alert to the market conditions and closely coordinate with all stake holders.

Travelling is essential as the manager is responsible for covering a wide geographical region

Maximum time needs to be spent at the customers end.

Should be able to withstand work pressures.

Why should you apply :

We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.

An exciting place to build a global network with different nationalities.

Your work will have a true impact on Alfa Lavals future success; you will be learning new things every day.

We care about diversity inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidates fit to a role. To help us achieve this we apply Pymetrics assessments and upon application you will be invited to play the assessment games.

Required Experience :

IC

Key Skills

Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing

Employment Type : Full-Time

Experience : years

Vacancy : 1