Senior Sales & Guest Experience Specialist

The Ritz-Carlton Hotel Company, L.L.C.; Doha; On-site; QAR 100,000 - 167,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Doha seeks a Sales & Marketing team member to support guest relations, reservations, and brand-wide service standards. You will implement revenue-focused sales techniques, process reservations, and maintain guest loyalty through attentive service.

Ideal candidates have a high school diploma or GED and at least 2 years of related experience. This non-management role emphasizes professional communication and collaboration with sales, data administration,

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Contact appropriate department to resolve guest calls, requests, or problems.
• Use sales techniques that maximize revenue while maintaining guest loyalty.
• Assist with reservations, changes, and cancellations by phone, fax, or mail.
• Enter Marriott Rewards information into systems when taking reservations.
• Perform general office duties to support Sales & Marketing (e.g., filing, emailing, typing).
• Assist management in training and motivating employees; model professional behavior.

Education

High school diploma or GED

Job description

The Ritz-Carlton Hotel Company, L.L.C. in Doha seeks a Sales & Marketing team member to support guest relations, reservations, and brand-wide service standards. You will implement revenue-focused sales techniques, process reservations, and maintain guest loyalty through attentive service.

Ideal candidates have a high school diploma or GED and at least 2 years of related experience. This non-management role emphasizes professional communication and collaboration with sales, data administration,