Senior Manager IT Application Management

Mekdam Technical Services; Doha; On-site; QAR 327,000 - 437,000; Full time

Job summary

A leading IT services provider in Qatar seeks a Senior Manager to lead IT application services. The role requires managing the entire application lifecycle, overseeing vendor relationships, and ensuring compliance with industry standards. Candidates should have over 15 years of experience, a degree in Computer Science, and expertise in application lifecycle management and enterprise IT applications. Strong leadership and strategic thinking skills are essential, along with knowledge of the insurance domain.

Qualifications

• 15+ years of experience in IT application services management.
• Strong knowledge of Application Lifecycle Management.
• Experience managing enterprise IT applications.

Responsibilities

• Lead and manage IT application services for client requirements.
• Oversee the entire application lifecycle, ensuring seamless operations.
• Manage vendor relationships to ensure application performance.
• Plan and manage budgets for application development and upgrades.

Skills

Leadership

Team management

Communication

Vendor management

Strategic thinking

Education

Bachelor's/Master's degree in Computer Science, IT or a related field

Tools

ITSM tools

Application monitoring tools

Job description

Experience: 15+ Years

(Insurance experience Mandatory)

Job Summary:

We are seeking an experienced Senior Manager to lead and manage IT application services for client requirements. The ideal candidate will oversee the entire application lifecycle, ensuring seamless operations, effective team leadership, vendor management, and compliance with security and performance standards. This role demands a strong techno-functionalbackground, strategic thinking, and the ability to collaborate with multiple stakeholders.

Key Responsibilities:

Client & Stakeholder Management:

• Manage and oversee client requirements, ensuring efficient service delivery and continuous improvement.
• Serve as the primary point of contact for clients, addressing concerns and providing strategic IT solutions.
• Oversee the complete lifecycle of IT applications, from planning and development to deployment, maintenance, and decommissioning.
• Ensure applications align with business goals and industry best practices.
• Lead and manage a team of account managers, business analysts, and support staff.
• Foster a high-performance culture, ensuring team productivity and professional growth.
• Work closely with business stakeholders to gather, analyze, and prioritize application requirements.
• Translate business needs into technical specifications and development roadmaps.
• Collaborate with Client Techs product teams and external software vendors.
• Manage vendor relationships to ensure application performance, timely updates, and seamless integration.
• Plan and manage the budget for application development, maintenance, and upgrades.
• Optimize costs while ensuring high-quality service delivery.
• Implement and oversee quality assurance processes to meet application performance and security standards.
• Identify and mitigate risksassociated with application development, maintenance, and deployment.
• Monitor application performance, identify bottlenecks, and implement optimizations as required.
• Ensure high availability, scalability, and efficiency of IT applications.
• Ensure applications comply with industry security standards and best practices.

Application Lifecycle Management:

Team Management:

Requirement Analysis & Business Collaboration:

Vendor & Partner Management:

Budget & Financial Management:

Quality Assurance & Risk Management:

Performance Monitoring & Optimization:

Security & Compliance:

Work with security teams to mitigate vulnerabilities and protect data integrity.

Required Skills & Qualifications:

Education:Bachelors/Masters degree in Computer Science, IT, or a related field.

Technical Expertise:

Strong knowledge of Application Lifecycle Management.

Experience managing enterprise IT applicationsand large-scale IT projects.

Expertise in vendor and stakeholder management.

Knowledge of insurance domain (Life, Medical, and General Insurance) is highly preferred.

Proficiency in ITSM tools, ITIL frameworks, and application monitoring tools.

Soft Skills:

Strong leadership, team management, and communication skills.

Strategic thinking and decision-making abilities.

• Ability to work in a dynamic, fast-paced environment.

Preferred Qualifications:

Certifications in Project Management (PMP, PRINCE2) and ITIL Framework.

Familiarity with cloud-based applications and DevOps methodologies.