Senior ITSM & Governance Strategist (ServiceNow)

Qatar Energy; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading energy company in Qatar is seeking an experienced professional to establish and implement IT Service Management frameworks using the ServiceNow platform. The ideal candidate will have over 12 years in enterprise IT, particularly in the Oil & Gas industry, with extensive experience in IT Governance and ITSM. This role emphasizes stakeholder engagement, analytical skills, and a commitment to quality and continuous improvement.

Qualifications

• Minimum of 12 years of experience in an enterprise IT environment.
• At least 8 years of expertise in IT Governance and ITSM.
• Strong experience in implementing ServiceNow solutions.

Responsibilities

• Establish and maintain IT Service Management frameworks.
• Develop ICT Governance and Performance Management Frameworks.
• Implement and track ICT key performance indicators.

Skills

IT Governance

IT Service Management (ITSM)

ServiceNow implementation

Stakeholder engagement

Analytical skills

Problem-solving

Communication skills

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Bachelor’s degree in Information Systems

Bachelor’s degree in Business discipline

Job description

A leading energy company in Qatar is seeking an experienced professional to establish and implement IT Service Management frameworks using the ServiceNow platform. The ideal candidate will have over 12 years in enterprise IT, particularly in the Oil & Gas industry, with extensive experience in IT Governance and ITSM. This role emphasizes stakeholder engagement, analytical skills, and a commitment to quality and continuous improvement.