Senior Catering Server

UrbaCon Contracting & Trading Company; Qatar; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading restaurant company in Qatar is looking for a skilled Waiter to provide excellent customer service and enhance the dining experience. The ideal candidate should have a minimum of 3 years of experience in the hospitality industry, with strong communication skills and knowledge of menu offerings. Responsibilities include taking orders, serving food and beverages, and ensuring customer satisfaction in a fast-paced environment.

Qualifications

• Minimum 3 years working experience, with 2 years in a relevant role.
• Experience in the GCC is a plus.

Responsibilities

• Greet guests, present menus, and provide recommendations.
• Take and enter accurate food and beverage orders.
• Serve food and beverages courteously and timely.
• Check on guests to ensure satisfaction.
• Process payments and maintain cleanliness.

Skills

Excellent interpersonal and communication skills

Ability to serve food and beverages professionally

Understanding of the restaurant's menu offerings

Proficiency in taking orders accurately

Capacity to handle guest complaints

Education

High School Diploma in Food and Beverage related course

Job description

Job Summary

The Waiter is responsible to provide excellent customer service to restaurant guests by taking orders, serving food and beverages, and ensuring a pleasant dining experience. They play a crucial role in maintaining the restaurant's reputation and ensuring customer satisfaction. Additionally, waiters may also provide recommendations, answer questions about menu items, and handle guest inquiries or concerns. Their goal is to ensure that guests have an enjoyable dining experience and leave satisfied.

Job Responsibilities

• Greet guests as they arrive at the table, present menus, and provide recommendations or descriptions of menu items.
• Take accurate food and beverage orders from guests, noting any special requests or dietary restrictions.
• Enter orders into the point-of-sale system and communicate them to the kitchen and bar staff promptly.
• Serve food and beverages to guests in a timely and courteous manner, ensuring accuracy in order delivery and presentation.
• Check back with guests during their meal to ensure satisfaction and address any concerns or requests.
• Monitor tables for additional needs, such as refilling drinks, clearing empty plates, and providing condiments or utensils.
• Process guest payments, handle cash and credit card transactions, and present accurate bills or receipts.
• Collaborate with other restaurant staff, including kitchen and bar personnel, to ensure smooth and efficient service.
• Maintain cleanliness and organization in the dining area, including cleaning tables, chairs, and condiment stations.
• Adhere to health and safety regulations, including proper food handling and sanitation practices, to ensure a safe dining environment for guests.

Job Knowledge & Skills

• Understanding of the restaurant's menu offerings, including ingredients, preparation methods, and specials, to accurately describe dishes and provide recommendations to guests.
• Excellent interpersonal and communication skills to interact effectively with guests, address inquiries, and ensure a positive dining experience.
• Proficiency in taking orders accurately and entering them into the restaurant's point-of-sale system, ensuring smooth communication with kitchen and bar staff.
• Ability to serve food and beverages professionally, including proper tray handling, tableside service, and knowledge of wine and beverage pairings.
• Capacity to handle guest complaints or concerns effectively, resolve issues promptly, and ensure guest satisfaction while adhering to restaurant policies and procedures.

Job Experience

Minimum 3 year(s) working experience, 2 year(s) relevant working experience, 2 year (s) GCC is a plus

Competencies

• Resilience
• Quality
• Leadership
• Food Safety and Sanitation L1
• Product and Service Knowledge L1
• Administrative Services L1
• Guest Relations L1
• Agility
• Food and Beverage Quality Management L1

Education

High School Diploma in Food and Beverage related course