Senior AI/ML Architect for Gen AI & Telecom Growth

Ooredoo Qatar; Doha; On-site; QAR 420,000 - 660,000; Full time

Job summary

Ooredoo Qatar is seeking a senior AI/ML leader to strengthen the AI practice across B2B/C, Technology, and Finance. You will translate customer and commercial needs into scalable Gen AI and data science models, guiding decisioning capabilities across CVM, marketing, digital sales, and customer care.

You will own end‑to‑end model lifecycle, build real‑time personalization, and ensure responsible AI governance while collaborating with Tech teams on cloud data platforms and analytics workloads.

Qualifications

• Bachelor’s degree in CS, engineering or similar.

Responsibilities

• Understand business requirements for Telecom business (B2C/B2B) and develop AI/ML based data science models to do value addition.
• Own end‑to‑end AI/ML model lifecycle: problem framing, data discovery, feature engineering, training, validation, deployment, monitoring, and continuous improvement.
• Deliver CVM use cases such as churn prediction and prevention, CLV, propensity models for upsell/cross‑sell, and Next Best Offer/Next Best Action frameworks.
• Enable hyper‑personalization and real‑time decisioning by designing decision logic, recommendation models and event‑driven scoring for campaigns and contextual offers.
• Support AI‑enabled marketing and digital sales optimization, including audience segmentation, campaign optimization, attribution/uplift measurement, personalized messaging, and digital funnel analytics.
• Develop call‑center efficiency use cases including call volume forecasting, workforce optimization inputs, routing/prioritization analytics, and AI‑assisted service journeys.
• Design and implement conversational AI and Gen AI solutions (e.g., virtual assistants, agent‑assist, summarization, knowledge retrieval) to improve customer experience and operations with governance.
• Command on PL/SQL with feature extraction, pre‑processing of data, training, scoring, and actionable insight extraction in databases like Teradata/Oracle.
• Build insights through statistics/graphs/info graphics and communicate results in business terms for stakeholders and leadership.
• Evaluate models and establish robust tracking for adoption and outcomes; follow up on lead utilization with owners.
• Ensure Responsible AI: governance, privacy by design, bias testing, explainability, and secure data handling.
• Manage Data Science Operational Framework: reusable code, model registries, versioning, release management with Tech teams.
• Work as part of a shared function to support product growth, cost optimization, customer engagement and experience improvements.

Skills

Analytical thinking

Cross-functional collaboration

Communication

Problem solving

Telecom domain knowledge

Gen AI / LLM

Data storytelling

Education

Bachelor’s Degree in Computer Science, Engineering or Similar

Tools

Dataiku

Python

SQL

PL/SQL

Teradata

Oracle

BigQuery

GCP

Azure AI

Gen AI

MLOps

Job description

Ooredoo Qatar is seeking a senior AI/ML leader to strengthen the AI practice across B2B/C, Technology, and Finance. You will translate customer and commercial needs into scalable Gen AI and data science models, guiding decisioning capabilities across CVM, marketing, digital sales, and customer care.

You will own end‑to‑end model lifecycle, build real‑time personalization, and ensure responsible AI governance while collaborating with Tech teams on cloud data platforms and analytics workloads.