Room Attendant

Wyndham Hotels and Resorts Inc; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading hospitality company in Doha is seeking a dedicated Room Attendant to maintain cleanliness and provide exceptional service in guest rooms and public areas. Responsibilities include cleaning, replenishing supplies, and responding to guest requests with courtesy. The ideal candidate will have strong attention to detail and a commitment to safety and sanitation standards. Join us in providing a welcoming environment for our guests.

Qualifications

• Strong attention to detail in cleaning and sanitation.
• Ability to respond promptly to guest requests.
• Familiarity with cleaning products and safety standards.

Responsibilities

• Maintain cleanliness and appearance of guest rooms and public areas.
• Replenish amenities and supplies as needed.
• Report maintenance and lost and found items promptly.

Job description

SUMMARY

The Room Attendant, reporting directly to the Housekeeping Supervisor, is responsible for maintaining the cleanliness, sanitation, and appearance of guest rooms and public areas in the hotel. They ensure a welcoming and pleasant environment for all guests by providing exceptional service and attention to detail.

KEY RESPONSIBILITIES

• Clean and tidy guest rooms, including changing bed linens, making beds, dusting, vacuuming, mopping, and cleaning bathrooms as per company and brand standards.
• Replenish guest amenities and supplies such as towels, toiletries, and drinking glasses.
• Remove trash, dirty linens, and room service items from guest rooms.
• Clean and disinfect sinks, toilets, showers, bathtubs, and bathroom floors.
• Restock bathroom supplies such as soap, shampoo, tissue, and towels.
• Respond to guest requests promptly and with courtesy, ensuring guest satisfaction.
• Report any lost and found items to the Housekeeping Supervisor or Front Desk immediately.
• Report any maintenance or repair issues such as broken furniture, fixtures, or lighting.
• Ensure housekeeping carts are stocked with supplies and linens at the beginning and end of each shift.
• Maintain proper storage and use of cleaning products, ensuring compliance with safety standards.
• Cleaning public areas of the hotel, including hallways, elevators, lobbies and other front and back of house areas.
• Follow hotel policies and procedures regarding health, safety, and cleanliness standards.
• Adhere to regulations and procedures for the use and storage of cleaning chemicals.
• Report all missing items from room (e.g. Irons/hair dryers, etc.) to the senior Housekeeping team.
• Handles items for ‘lost and found’ according to the hotel policies.
• Is responsible for following the SOPs.
• Ensures 100% compliance with all mandatory training

It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.