Retail Customer Service Pro | Store Ambassador

Al-Futtaim; Doha; On-site; QAR 36,000 - 48,000; Full time

Job summary

Al-Futtaim Retail is seeking a Customer Service Associate to deliver outstanding service and maintain an attractive shopping environment. The role spans customer support, store presentation, stock management, upselling, and cash handling to drive satisfaction and sales.

Join a diverse team and contribute to a high-standard retail experience across our Al-Futtaim brands. This full-time position is based in Doha, Qatar, with opportunities to develop in a dynamic regional retail operator.

Qualifications

• Excellent customer service abilities to ensure customer satisfaction.
• Strong verbal communication and interpersonal skills for effective customer interaction.
• Attention to detail for maintaining store organization and cleanliness.
• Team player with the ability to work collaboratively to meet store goals.

Responsibilities

• Engage with customers to provide a high level of service and assist with their needs.
• Address basic customer complaints and elevate issues as needed.
• Ensure store is well-organized and adheres to visual merchandising standards.
• Regularly clean and maintain the sales floor to create an inviting shopping environment.
• Actively participate in receiving new shipments and restocking the store.
• Help manage inventory and ensure the store is fully stocked.
• Recommend products to customers based on their needs, focusing on upselling and cross-selling.
• Stay updated on product information to make informed recommendations.
• Operate the cash register, process transactions, and follow company policies for handling payments.
• Ensure accurate cash handling and maintain a clean and organized checkout area.

Skills

Customer service

Communication

Attention to detail

Team player

Job description

Al-Futtaim Retail is seeking a Customer Service Associate to deliver outstanding service and maintain an attractive shopping environment. The role spans customer support, store presentation, stock management, upselling, and cash handling to drive satisfaction and sales.

Join a diverse team and contribute to a high-standard retail experience across our Al-Futtaim brands. This full-time position is based in Doha, Qatar, with opportunities to develop in a dynamic regional retail operator.