Restaurant Supervisor

Mandarin Oriental Hotel Group Limited; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A luxury hotel in Doha is seeking a Restaurant Supervisor for its Food & Beverage team. The successful candidate will oversee daily operations and ensure exceptional service standards. This role requires at least 2 years of experience in a high-volume restaurant and effective communication skills. The hotel offers competitive compensation, benefits, and opportunities for career growth.

Benefits

Learning & Development programs

MOstay program

Health & Colleague Wellness initiatives

Retirement plans

Competitive salary and benefits

Transportation and housing provided

Relocation and vacation tickets

Qualifications

• Supervisor experience in a high-volume restaurant with high service standards.
• At least 2 years of experience in a 5-star hotel environment.
• Strong ability to understand guest needs.

Responsibilities

• Oversee operational aspects of a restaurant shift.
• Manage shifts and guide colleagues during service.
• Train colleagues according to standards.

Skills

Customer service

Effective communication

Team management

Education

Degree in Hospitality or Business Management

Job description

Restaurant Supervisor

Mandarin Oriental, Doha is looking for a Restaurant Supervisor to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is an award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations worldwide, with a strong development pipeline. Recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage while representing the cutting edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, the Museum of Islamic Art, and the business district of West Bay.

About the job

Based at Mandarin Oriental, Doha within the Food & Beverage Department, the Restaurant Supervisor will oversee all operational aspects of a shift to ensure service steps are followed and every guest is delighted. The Supervisor will also support restaurant management with administrative tasks. The role reports to the Restaurant Manager.

Responsibilities include:

• Understanding the outlet’s concept, food, and beverage offerings; able to explain and train colleagues accordingly.
• Managing shifts effectively to ensure smooth operations, guiding colleagues, and personally engaging in all aspects of service.
• Maintaining synergy between Mosaic and Aqua outlets for maximum efficiency.
• Providing direction and support to restaurant colleagues during operational hours.
• Assisting the Restaurant Manager in training colleagues according to standards and policies.
• Completing assigned duties timely and efficiently.

Candidate requirements:

• Experience as a Supervisor in a high-volume restaurant with high service standards preferred.
• At least 2 years of experience in a 5-star hotel environment.
• Degree or Higher National Diploma in Hospitality, Hotel, or Business Management preferred.
• Strong ability to understand guest needs and deliver superior customer service.
• Effective communication skills with different individuals.
• Proficiency in English, both verbal and written.

Our offerings to you:

• Learning & Development programs tailored to your career growth.
• MOstay program offering complimentary nights and attractive rates for you and your loved ones.
• Health & Colleague Wellness initiatives supporting work-life balance.
• Retirement plans based on service length and role.
• Competitive salary and benefits packages.
• Transportation and housing provided.
• Relocation and vacation tickets.

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