Reservations & Guest Services Team Lead

Sheraton; Doha; On-site; QAR 40,000 - 55,000; Full time

Job summary

A leading hospitality brand in Doha, Qatar, is seeking a Reservation Supervisor to oversee room blocks and manage guest services. This role includes processing reservation requests and ensuring excellent customer service. The ideal candidate should have a high school diploma and at least 2 years of related experience, including 1 year in a supervisory position. Join a global team that values connection and engagement with guests, offering opportunities for career growth.

Qualifications

• At least 2 years of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Oversee accuracy of room blocks and reservations.
• Process all reservation requests via phone, fax, or mail.
• Welcome and acknowledge guests according to company standards.
• Develop and maintain positive working relationships with others.

Skills

Communication skills

Customer service

Problem-solving

Teamwork

Education

High school diploma or G.E.D. equivalent

Job description

A leading hospitality brand in Doha, Qatar, is seeking a Reservation Supervisor to oversee room blocks and manage guest services. This role includes processing reservation requests and ensuring excellent customer service. The ideal candidate should have a high school diploma and at least 2 years of related experience, including 1 year in a supervisory position. Join a global team that values connection and engagement with guests, offering opportunities for career growth.