Reservations Agent - Arabic Speaker at The Plaza Doha LXR, Hotels & Resorts

Hilton Worldwide, Inc.; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading global hospitality company is seeking a Reservations Agent to manage room bookings at The Plaza Doha. This role requires excellent customer service skills and professional communication to ensure guest satisfaction. The ideal candidate should have strong administration skills, be organized, and be computer proficient. Previous experience in a reservations environment is advantageous. Join a team dedicated to exceptional hospitality experiences.

Qualifications

• Passion for delivering great customer service.
• Professional telephone manner and excellent communication skills.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.

Responsibilities

• Serve as the main contact for room reservations.
• Offer excellent customer service and influence guest decisions.
• Respond to all customers professionally and ensure accurate reservations.
• Convert inquiries into contracted business and develop future sales leads.
• Maintain brand standards while providing prompt and efficient service.

Skills

Customer service

Communication skills

Administration skills

Organizational skills

Computer proficiency

Education

Tertiary qualifications or collegiate-level degree

Job description

Reservations Agent - Arabic Speaker at The Plaza Doha LXR, Hotels & Resorts (HOT0C4JS)

Job Number

HOT0C4JS

Work Locations

The Plaza Doha, LXR Hotel & Resorts Saeed Bin Al Aas St; C Ring Road Umm Ghuwailina Area Doha

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!