Reservations Agent

Minor International; Qatar; On-site; QAR 200,000 - 400,000; Full time

Job summary

A hospitality company in Qatar seeks an organized Booking Manager to handle inquiries, provide friendly support to guests, and upsell room types. The candidate should be detail-oriented, customer-focused, and effective in a fast-paced environment, ensuring accurate reservations and excellent guest experiences.

Qualifications

• Highly organized and detail-oriented, ensuring accuracy in reservations and guest information.
• A proactive problem solver handling booking inquiries, modifications, and challenges with confidence.
• Adaptable and resilient, thriving in a fast-paced multi-property environment.
• Customer-focused and engaging, building rapport with guests and clients to enhance their experience.
• A strong communicator effectively liaising with internal departments and external partners.
• Motivated to learn and grow, staying updated on systems, promotions, and brand standards.

Responsibilities

• Manage all incoming booking inquiries ensuring accurate input of details.
• Provide professional friendly support to guests and corporate clients.
• Upsell room types and services while adhering to pricing strategies.
• Ensure all guest information and booking details are correctly recorded.
• Communicate guest requests to Front Office and Housekeeping teams.
• Keep up to date with reservation systems and brand standards.

Skills

Active Directory Administration

English Language

Access Control

Jpa

Legal Support

Airlines

Job description

Responsibilities

• Manage all incoming booking inquiries ensuring accurate input of details and maximizing occupancy across the Resort.
• Provide professional friendly and knowledgeable support to guests travel agents and corporate clients.
• Upsell room types packages and services while adhering to pricing strategies and set rates.
• Ensure all guest information preferences and booking details are correctly recorded in the Property Management System (PMS)
• Communicate guest requests and special requirements to Front Office Housekeeping and Food & Beverage teams for seamless service.
• Keep up to date with reservation systems loyalty programs promotions and brand standards to enhance guest experiences.

Qualifications

• Highly organized and detail-oriented ensuring accuracy in reservations and guest information.
• A proactive problem solver handling booking inquiries modifications and challenges with confidence.
• Adaptable and resilient thriving in a fast-paced multi-property environment.
• Customer-focused and engaging building rapport with guests and clients to enhance their experience.
• A strong communicator effectively liaising with internal departments and external partners.
• Motivated to learn and grow staying updated on systems promotions and brand standards.

Remote Work: No

Employment Type: Full-time

Key Skills

Active Directory Administration, English Language, Access Control, Jpa, Legal Support, Airlines

Experience: years

Vacancy: 1