Reservations Agent

Millennium Hotels and Resorts MEA; Doha; On-site; QAR 200,000 - 400,000; Full time

Job summary

A leading hotel chain in Qatar is seeking a Reservations Agent to be the first point of contact for guests making room reservations. The role involves exceptional customer service, managing booking inquiries, and ensuring an efficient reservation process. Ideal candidates will demonstrate strong customer service skills, attention to detail, and a commitment to professionalism.

Qualifications

• Proven customer service experience, preferably in the hospitality industry.
• Familiarity with reservation and booking systems.
• Ability to handle guest inquiries and complaints professionally.

Responsibilities

• Assist guests in making room reservations through various communication channels.
• Provide information about room availability, rates, and hotel amenities.
• Uphold a high standard of customer service and professionalism in all interactions.

Skills

Customer service skills

Communication skills

Attention to detail

Job description

As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.

Key Job Responsibilities

• Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.
• Provide information about room availability, rates, and hotel amenities.
• Ensure accurate and efficient processing of guest reservations.
• Address guest inquiries and concerns related to bookings and accommodation.
• Verify guest information and payment details to confirm reservations.
• Offer assistance and recommendations to guests based on their preferences and needs.
• Promote special offers, packages, and discounts to enhance the guest experience.
• Maintain up-to-date knowledge of hotel policies, procedures, and room types.
• Collaborate with the reservations team to ensure accurate room inventory management.
• Assist with group reservations and bookings as needed.
• Uphold a high standard of customer service and professionalism in all interactions.
• Participate in ongoing training to improve reservation skills and knowledge.
• Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
• Adhere to the company’s environmental, health, and safety procedures and policies.