Reservation Manager

Minor International; Qatar; On-site; QAR 400,000 - 600,000; Full time

Job summary

A hospitality company is seeking a seasoned professional to handle revenue management responsibilities. This includes forecasting hotel room revenues, setting pricing strategies, and conducting revenue meetings. Candidates should have a degree in Hospitality Management and 25 years of relevant experience in hotel reservations or front office operations. The role demands strong customer service skills and familiarity with property management systems. This position is based in Qatar and is full-time without remote flexibility.

Qualifications

• 25 years of experience in hotel reservations or front office operations.
• Previous supervisory or managerial experience is often required.
• Familiarity with Property Management Systems (PMS).

Responsibilities

• Prepare weekly accurate 3 months forecast for hotel rooms revenue.
• Prepare monthly accurate 12 months forecast for hotel rooms revenue.
• Actively participate in the production of the hotel's annual budget.
• Set and communicate hotel pricing strategy by market segment.
• Chair a weekly Revenue Meeting and distribute meeting minutes.
• Ensure compliance with brand processes related to Revenue Management.
• Introduce incremental revenue generators to maximize hotel revenue.
• Provide analysis of top producing accounts to support pricing.
• Set monthly targets for upselling revenue.

Skills

Multi-line Phone Systems

Data Entry

Customer Service

Hotel Experience

Taleo

Hospitality Experience

Computer Skills

Guest Relations Experience

Revenue Management

Guest Services

Contract Negotiation

Phone Etiquette

Education

Bachelors degree in Hospitality Management, Business Administration, Tourism or a related field

Tools

Property Management Systems (PMS)

Job description

Key Duties and Responsibilities

• To prepare weekly accurate 3 months forecast for hotel rooms revenue by Market Segment / Day.
• To prepare monthly accurate 12 months forecast for hotel rooms revenue by Market Segment.
• To actively participate in the production of the hotels annual budget and to assist in the creation update and evaluation of the hotel Sales and Marketing plan.
• To set and effectively communicate the hotel pricing strategy by market segment with reference to market intelligence buying patterns and pre determined seasonality.
• To prepare and chair a weekly Revenue Meeting. Collate and distribute meeting minutes of notes on forecast and strategy changes including weekly action plan.
• To ensure compliance with brand regional and owning company Processes and Procedures pertaining to Revenue Management.
• To continuously manipulate availability & rates while ensuring parity across all distribution channels. This allows maximum flexibility to capture all market buying patterns while optimising REVPAR.
• To introduce incremental revenue generators to maximise overall hotel revenue.
• To provide the sales team with performance analysis of top producing accounts thus providing required analysis to support pricing and re-contracting.
• Set monthly targets of upselling revenue for front office and reservations department

Qualifications – Education

Bachelors degree in Hospitality Management Business Administration Tourism or a related field.

Qualifications – Experience

25 years of experience in hotel reservations or front office operations.

Previous supervisory or managerial experience is often required.

Familiarity with Property Management Systems (PMS)

Remote Work

No

Employment Type

Full‑time

Key Skills

• Multi-line Phone Systems
• Data Entry
• Customer Service
• Hotel Experience
• Taleo
• Hospitality Experience
• Computer Skills
• Guest Relations Experience
• Revenue Management
• Guest Services
• Contract Negotiation
• Phone Etiquette

Vacancy

1